Front of House Assistant
1 day ago
We are seeking a highly motivated and friendly individual to join our team as a Front of House Assistant. As a key member of the front desk team, you will be responsible for providing exceptional customer service and ensuring that all visitors have a positive experience at Bannatyne.
Salary: £11 per hour
About the RoleThis is an exciting opportunity for someone who enjoys working in a fast-paced environment and is passionate about delivering excellent customer service. You will be working closely with the reception team to ensure that all queries are handled efficiently and effectively.
The ideal candidate will have excellent communication skills, both written and verbal, and be able to work well under pressure. You will also have basic computer skills and be proficient in using booking systems.
Responsibilities- Provide exceptional customer service to all visitors
- Handle emails, phone calls and face-to-face queries
- Prepare and serve beverages and light snacks efficiently
- Assist with the promotion of spa services, special offers and retail products
- Ensure all visitors are logged correctly, including contractors and guest passes
- Undertake all relevant training required for the role
- Flexible schedule, including weekends and holidays
- 28 days annual leave increases with tenure
- Free gym membership
- Complimentary gym membership for another person after 2 years service
- Discounted Spa Treatments - 30%
- Discounted Spa Goods - 20% ELEMIS Products
- Discounted Meals and Beverages - 50% cafe/bar
- Career & Personal Development training
- Mental Health, Well-Being and EAP Services
- Length of Service Awards
- Staff Awards and Bonuses
- Discounted entertainment and shopping
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