Accommodation Services Coordinator Lead
1 month ago
About the Role
We are looking for a talented Front Desk Supervisor to join our team at 21c Museum Hotels. As a front office supervisor, you will play a critical role in ensuring that all guest interactions are positive and memorable.
Key Responsibilities:
- Operates the PBX equipment by answering incoming calls within two (2) rings, assisting outgoing calls, scheduling, and setting wake-up calls.
- Maximizing revenue in each phone, desk, or valet transaction.
- Controls cash transactions at the front desk or valet area and maintains complete responsibility for personal bank as specified by hotel bank agreement policy.
Requirements
To be successful in this role, you must have excellent communication and problem-solving skills. You should be able to work well under pressure and maintain a high level of professionalism in all guest interactions.
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