Service Desk Manager

1 month ago


South East London, United Kingdom CV-Library Full time

We have a fantastic opportunity for an experienced Service Desk Manager to join a great company in South East London. You will be responsible for managing and owning the Service Desk function of the IT Services division, working with all departments and customers on a personal basis, ensuring excellent service delivery. Responsible for the team of technical support engineers, delivering desktop and server/network support services.

The Service Desk Manager will be responsible for delivering great team work and communication throughout the IT team, motivating the team and creating a positive working environment, setting achievable goals, supporting, supervising and coaching the whole team to ensure they remain motivated in providing the best service for their clients.

An excellent Team Leader who has strong problem solving and analytical skills, excellent planning, administration and organisation skills with the operational ability to ‘think outside the box’ and a strong desire to succeed.

Responsibilities:

* Ownership of all IT problems, incidents and requests

* Responsible for the team of Technical Support Engineers

* Line management responsibility for the service desk engineers

* Managing the performance of service desk services

* Understanding the business priorities

* Responsible for all calls within the call logging system

* Supervisory and coaching

Essential experience required:

* ITIL Foundation accreditation

* 2-3 years’ of Service Desk Management within a face-paced environment

* 5+ years’ experience working as a support engineer (1st, 2nd and/or 3rd line)

* 3+ years’ experience in leading a technical team

* Proven operational and technical knowledge

* Forward thinking strategic knowledge of ITIL processes

* Amazing customer service and communication skills


  • Desk Manager

    3 weeks ago


    Bracknell, South East, United Kingdom Tigerlily Childcare Berks and Bucks Limited Full time

    TEMP DESK MANAGER NEEDED!Due to the rapid business development, we are looking to recruit a childcare temp recruitment manager to cover our London desk. This role is setting up the temp desk within the office. Making sure all compliance is followed and growing the team. Is your CV ready If so, and you are confident this is the role for you, make sure to...


  • London, Greater London, United Kingdom Ashdown Group Full time

    A highly successful and rapidly growing tech business based in the UK is looking for an experienced Service Desk Lead to join their Infrastructure team.The ideal candidate will have a proven track record of running a front-line service desk function, ensuring it provides a proactive, efficient, and mature service to the organisation.Key responsibilities...


  • South Nutfield, United Kingdom Lynx Recruitment Ltd Full time

    Lynx are working with a successful new housing developer based in the Surrey area who are on the lookout for a Service Desk Technician to join their team as they have had an internal move.As the Service Desk Technician, you will be assisting with the maintenance and operation of the company's computer systems and software's.Requirements for the Service Desk...


  • South Nutfield, United Kingdom Lynx Recruitment Ltd Full time

    Job Description Lynx are working with a successful new housing developer based in the Surrey area who are on the lookout for a Service Desk Technician to join their team as they have had an internal move.As the Service Desk Technician, you will be assisting with the maintenance and operation of the company's computer systems and software's.Requirements for...


  • London, United Kingdom Opus Recruitment Solutions Full time

    As the Service Desk Manager, you will lead a team responsible for delivering first- and second-line technical support. Your role includes ensuring the team supports existing and emerging IT services effectively while providing technical input to project teams. You will also drive the professional development of the support team to prepare them for current...

  • Service Desk Analyst

    16 hours ago


    Kent, South East, Dartford, Kent, United Kingdom Laing O'Rourke Full time

    Service Desk Analyst (1st & 2nd Line)Laing O'Rourke are looking for an ambitious and team centric Service Desk professional to join their talented IT Support team!You will ideally have proven experience working within a Technical Service Desk ITIL environment, providing professional customer focused service to agreed standards and procedures within...


  • London, United Kingdom Ashdown Group Careers Full time

    A growing business based in West London is seeking a technically adept and hands-on IT Service Desk Manager to oversee the IT Service Desk team, ensuring efficient and effective IT support to all users globally. Youll manage the Helpdesk team, providing guidance and support to ensure high levels of performance, whilst developing and implementing policies,...

  • Service Desk Manager

    1 month ago


    Bromley, Greater London, United Kingdom Required IT Full time

    Job Opportunity: Service Desk Manager Hybrid - 3 days on-site, 2 days remote (after onboarding)**About the Role:** We are looking for an experienced **Service Desk Manager** to lead our service desk team, supporting our diverse IT systems and reporting directly to the Chief Digital and Information Officer. This hands-on role spans 1st through 3rd line...

  • Service Desk Manager

    1 month ago


    Bromley, Greater London, United Kingdom Required IT Full time

    Job Opportunity: Service Desk Manager Hybrid - 3 days on-site, 2 days remote (after onboarding)**About the Role:** We are looking for an experienced **Service Desk Manager** to lead our service desk team, supporting our diverse IT systems and reporting directly to the Chief Digital and Information Officer. This hands-on role spans 1st through 3rd line...

  • Service Desk Manager

    4 weeks ago


    London Area, United Kingdom Fitzrovia IT Limited Full time

    Job Summary: We are seeking a highly motivated and experienced Service Desk Manager to join our team at Fitzrovia IT Limited. The successful candidate will have experience in managing a support desk team, call prioritisation, call queue management and SLA management.About the Company:Fitzrovia IT Limited is a leading MSP based in Central London. We provide a...

  • Service Desk Manager

    15 hours ago


    London, United Kingdom Opus Recruitment Solutions Full time

    As the Service Desk Manager, you will lead a team responsible for delivering first- and second-line technical support. Your role includes ensuring the team supports existing and emerging IT services effectively while providing technical input to project teams. You will also drive the professional development of the support team to prepare them for current...


  • East Langton, United Kingdom Fruition It Full time

    Job Title: Service Desk Team Lead Location: Leicester, UK Salary: £34,000 + Excellent Benefits Why Apply?Are you ready to lead a dedicated IT service team?As a Service Desk Team Lead, you'll guide a dynamic service desk team to deliver exceptional tech support across the organisation.This permanent role offers a unique opportunity to enhance service...

  • Service Desk Analyst

    21 hours ago


    East Sussex, United Kingdom DataCareers Full time

    Service Desk Analyst 3 Month ContractLocation: Office based - 5 days onsite in BrightonPay Rate: £250 - £300 per day (Inside IR35)Skills: Asset Management in ServiceNow, Customer Service, Autopilot, Intune, Windows 10 and 11 Key Responsibilities:Providing Technical Support: Assist end-users with upgrading from Windows 10 to Windows 11, including...

  • Service Desk Analyst

    15 hours ago


    East Sussex, United Kingdom DataCareers Full time €250 - €300

    Service Desk Analyst 3 Month Contract Location: Office based - 5 days onsite in Brighton Pay Rate: £250 - £300 per day (Inside IR35) Skills: Asset Management in ServiceNow, Customer Service, Autopilot, Intune, Windows 10 and 11 Key Responsibilities: Providing Technical Support: Assist end-users with upgrading from Windows 10 to Windows 11, including...

  • Service Desk Analyst

    10 hours ago


    East Sussex, United Kingdom DataCareers Full time

    Service Desk Analyst 3 Month ContractLocation: Office based - 5 days onsite in BrightonPay Rate: £250 - £300 per day (Inside IR35)Skills: Asset Management in ServiceNow, Customer Service, Autopilot, Intune, Windows 10 and 11 Key Responsibilities:Providing Technical Support: Assist end-users with upgrading from Windows 10 to Windows 11, including...

  • Service Desk Analyst

    48 minutes ago


    East Sussex, United Kingdom DataCareers Full time

    Service Desk Analyst 3 Month ContractLocation: Office based - 5 days onsite in BrightonPay Rate: £250 - £300 per day (Inside IR35)Skills: Asset Management in ServiceNow, Customer Service, Autopilot, Intune, Windows 10 and 11 Key Responsibilities:Providing Technical Support: Assist end-users with upgrading from Windows 10 to Windows 11, including...


  • London, Greater London, United Kingdom Eutopia Solutions Full time

    OverviewEutopia Solutions is a leading provider of innovative solutions in Andover, Hampshire. We are currently seeking a highly skilled Service Desk Team Lead to join our team.The successful candidate will be responsible for overseeing the daily operations of the Service Desk team and ensuring that service levels are exceeded in accordance with the ITIL...


  • London, Greater London, United Kingdom Wiz Full time

    Global Service Desk ManagerWiz is looking for a skilled Global Service Desk Manager to lead our IT operations team. The successful candidate will be responsible for managing and optimizing global Service Desk operations, overseeing employee onboarding processes, and driving customer satisfaction initiatives.Key responsibilities include establishing,...


  • East Oakley, United Kingdom Eutopia Solutions Full time

    IT Service Desk Team Lead – Andover – c£37,000 Are you an experienced Service Desk Team Lead looking to progress your career?Or even a Senior Service Desk Analyst looking to lead a small team?We are working with a rapidly growing industry disrupter based in Andover, Hampshire who are looking for a Service Desk Team Lead to join their IT function.This...


  • East Grinstead, West Sussex, United Kingdom Vertex IT Solutions Ltd Full time

    Job SummaryVertex IT Solutions Ltd is seeking a Service Desk Dispatcher to join our team. In this role, you will be responsible for managing user schedules, dispatching incidents, and ensuring timely resolution of technical issues.Key ResponsibilitiesUtilize WFM software to manage user schedules and exceptionsDispatch support incidents to the correct teams...