Service Desk Technician
3 weeks ago
A career-defining opportunity awaits at Just IT Recruitment as a Service Desk Technician. With a competitive salary of 15,000 and comprehensive benefits package, this role offers unparalleled growth prospects.
About the RoleAs a Service Desk Technician, you will be responsible for delivering first-class IT support to a diverse client portfolio. Your primary point of contact will be with end-users, addressing their technical concerns with professionalism and poise.
Key Responsibilities:- Premier Client Engagement: Provide exceptional customer service, resolving enquiries and technical issues efficiently.
- First-Class Remote Support: Utilize remote access tools to swiftly resolve IT issues, ensuring minimal downtime for clients.
- Expert PC/Laptop Assembly, Repair, and Troubleshooting: Construct, repair, and troubleshoot systems to maintain optimal performance.
- Collaborative Project Support: Foster a cohesive team environment by assisting 2nd and 3rd line technicians.
- Superior Customer Service: Deliver exceptional service, exceeding client expectations.
- Problem-Solving and Analysis: Identify and resolve issues using critical thinking and innovative solutions.
- Documentation and Reporting: Maintain accurate records and provide comprehensive reports.
- Promote Excellence: Foster a culture of collaboration, improvement, and ethical standards.
- Proficiency in Microsoft Desktop Operating Systems, including Windows 7/8/10 and Windows 11, is essential for troubleshooting and providing support.
- Familiarity with server operating systems (Server 2022/2019/2016/2012/2008) and key technologies (DHCP/DNS) is preferred.
- Experience with Microsoft 365 is highly desirable.
- Strong timekeeping and communication skills are necessary for effective collaboration.
- Ability to work calmly under pressure ensures efficient problem-solving.
- Passion for continuous learning and expanding IT knowledge is crucial.
- Excellent customer-facing support skills enhance the overall experience.
- Adaptability and flexibility in dealing with evolving technologies and diverse client needs.
- Salary: 15,000
- Continuous Learning: Access in-house and online training (Microsoft, Sophos, Watchguard) to enhance your skills.
- Health Care Scheme: Prioritize your well-being with our comprehensive health care benefits.
- Private Medical Insurance: Enjoy coverage after 1 year of employment, ensuring peace of mind.
- Extra Annual Leave: Celebrate your commitment with an additional day off per year employed.
- Enjoy complimentary Soft Drinks, Tea and Coffee.
- Breakfast items provided to help get your day started.
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