Service Desk Support Specialist

24 hours ago


North East, United Kingdom Just IT Recruitment Full time

At Just IT Recruitment, we are seeking a skilled Service Desk Support Specialist to join our team.

This exciting opportunity offers the chance to work with cutting-edge hardware and software, ensuring minimal downtime for our clients. As a key member of our service desk team, you will interact with end-users, providing outstanding support and maintaining our reputation for excellence.

Main Responsibilities:
  1. Premier Client Engagement: Act as the primary point of contact, addressing enquiries and technical concerns with professionalism.
  2. First-Class Remote Support: Provide exemplary 1st line support via remote access tools, swiftly resolving IT issues.
  3. Expert PC/Laptop Assembly, Repair, and Troubleshooting: Construct, repair, and troubleshoot systems to maintain optimal performance.
  4. Collaborative Project Support: Assist 2nd and 3rd line technicians, fostering a cohesive team environment.
  5. Superior Customer Service: Deliver exceptional service, exceeding client expectations.
  6. Problem-Solving and Analysis: Identify and resolve issues using critical thinking and innovative solutions.
  7. Documentation and Reporting: Maintain accurate records and provide comprehensive reports.
  8. Promote Excellence: Foster a culture of collaboration, improvement, and ethical standards.

With this role, you can expect a competitive salary of £15,000 and a range of benefits that prioritize your well-being and professional growth.



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