Desktop Services Technician
7 days ago
**Job Summary:**
We are looking for a skilled Technical Support Engineer to join our team at Infosys Limited in Durham, NC. As a Desktop Services Technician, you will be responsible for providing expert technical support to our clients, resolving hardware and software issues, and ensuring optimal system performance.
Key Tasks:
- Provide technical support to clients via phone, email, and in-person
- Troubleshoot hardware and software problems on laptops, desktops, workstations, and other equipment
- Implement effective solutions to resolve client issues
- Collaborate with cross-functional teams to ensure seamless service delivery
Requirements:
- Bachelor's degree or foreign equivalent from an accredited institution
- At least 2 years of Information Technology experience
- At least 2 years of strong end-user desk-side experience
- Experience in administering desktop applications, tech refresh, OS deployments, and configurations
- Good knowledge of MS Office suite
- Exposure to ITIL-based processes
- Ability to travel extensively and sit/stand for extended periods
Estimated Salary:** $70,000 - $100,000 per year, depending on experience
About Infosys Limited:
Infosys Limited is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation.
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