Desktop Services Technician

7 days ago


North East, United Kingdom Infosys Limited Full time

**Job Summary:**

We are looking for a skilled Technical Support Engineer to join our team at Infosys Limited in Durham, NC. As a Desktop Services Technician, you will be responsible for providing expert technical support to our clients, resolving hardware and software issues, and ensuring optimal system performance.

Key Tasks:

  • Provide technical support to clients via phone, email, and in-person
  • Troubleshoot hardware and software problems on laptops, desktops, workstations, and other equipment
  • Implement effective solutions to resolve client issues
  • Collaborate with cross-functional teams to ensure seamless service delivery

Requirements:

  • Bachelor's degree or foreign equivalent from an accredited institution
  • At least 2 years of Information Technology experience
  • At least 2 years of strong end-user desk-side experience
  • Experience in administering desktop applications, tech refresh, OS deployments, and configurations
  • Good knowledge of MS Office suite
  • Exposure to ITIL-based processes
  • Ability to travel extensively and sit/stand for extended periods

Estimated Salary:** $70,000 - $100,000 per year, depending on experience

About Infosys Limited:

Infosys Limited is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation.



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