IT Support Technician
2 weeks ago
Baltic Recruitment are delighted to be supporting OsecoElfab, a global manufacturer of customised rupture discs and explosion vents with their search for an IT Support Technician.
This role would be best suited to someone with 1-2 years industry experience or a recent graduate with the drive and determination to develop and progress within an IT Support role.
Overall Purpose:
- Provide essential technical support to our users and IT systems at the North Shields site.
- You will assist with troubleshooting, user support, and basic system maintenance, while learning from more experienced team members.
Key Duties:
- User Machines & Shop Floor Support:
- Install software and set up new employee systems, including imaging and hardware installations.
- Troubleshoot basic connectivity issues involving docking stations, laptops, desktops, and shop floor IT equipment.
- Provide support for office products, operating systems, and hardware
- Office Equipment:
- Troubleshoot basic printer and scanning issues, escalating more complex issues as necessary.
- Active Directory:
- Assist with basic Active Directory tasks, including managing Security Groups, Distribution Lists, and user creation.
- Gain a foundational understanding of DHCP and DNS.
- Software Support
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