People Service Desk Advisor

3 days ago

London, United Kingdom Oasis Community Learning Full time

People Service Desk Advisor

It’s common knowledge that the very best teams are diverse. People with different skills and perspectives coming together and bringing their particular area of expertise. No one member is more important than the next – but to be successful, all need to share the same ambition. And our ambition is bold.


We are in the enviable position of starting from scratch – an opportunity to build the perfect combination of diverse thinkers, innovative doers and collaborative team-players to launch our brand new service desk with ambitions to be the very best it can be. We think its exciting and if you are up for a journey – read on.


Being a part of something new is great, but it can be quite hard work, so what else would you get to make the whole package worthwhile:

  • A package of reward that includes a very generous contributory pension, a cafeteria style benefits offer including Green Commute cycle to work scheme, health and dental, life insurance and more
  • A focus on wellbeing and personal development to help you thrive and grow
  • The opportunity to be part of a network of Oasis charities offering opportunities to develop your career in new directions and locations
  • A genuinely competitive salary and true flexibility to operate and contribute
  • And of course, a positive and motivational environment set up to ensure everyone is supported and included


Who are we?

At Oasis we exist to enable everyone to fulfil their potential – regardless of background, circumstance or label. We are unashamedly proud of what we bring to the communities in which we operate. Our story is told through a multi-faceted organisation that extends across support for homelessness and housing (Oasis Community Housing), secure education for young people (Oasis Restore), community hubs (OCL) and human trafficking (Stop The Traffik) and of course our network of 52 Oasis Academies (Oasis Community Learning). We are proud that we don’t just talk a good game – we actively engage and change lives for the better.


We’re creating a new People Service Desk team as part of our mission to deliver an ever-improving support HR service to our network of 53 schools that is educating over 25,000 young people across the UK every week. As a People Service Desk Advisor, you’ll be front and centre and a vital member of this team, building upon your previous HR Shared Service experience to play your part in the delivery of an effective 1st line HR support service to our large Multi-Academy Trust operation. This is an opportunity to be an important contributor in our new team. but also to be part of an organisation that is playing a fundamentally key role in local communities across the UK.


There is a full job description attached and as an experienced Service Desk Advisor with some HR experience you will understand what is expected, but if you have tackled the main aspects below in some capacity then we would love to hear from you.


What you’ll be doing

The People Service Desk Advisor will provide the very best first line People support, acting as a point of contact for information and advice on People policies and procedures. This will include:

  • Provide day-to-day People-related support to employees and managers,
  • Assist in the administration of employee lifecycle processes and supporting on People projects and initiatives as appropriate.
  • Maintain accurate, compliant and up-to-date employee records
  • Be an ever willing and up-beat point of contact for Service Desk Administrators, the wider People Team, employees and line managers
  • Coordinate and organise People-related events, training sessions, and meetings.


What we’re looking for

We are in the enviable environment to truly change lives and to influence futures. It’s a great feeling. We want our People Service Desk team to create a superb customer experience, so we’ll need you to be proactive, accountable, and relentingly customer obsessed: You’ll have:

• Previous relevant experience in an HR administrative role and be familiar with employment legislation and best practices in HR.

• IT savvy, especially MS Office

• Be a confident verbal and written communicator able to interact at all levels

• Be super organised with honed time-management skills and the ability to juggle multiple tasks

• Be a problem solver with a high level of accuracy and attention to detail in all aspects of work


In short, to be a superstar who just loves giving amazing customer service. Because our customers work hard and deserve to be spoiled.


What next

If you’d be interested to explore this opportunity further, we’d invite you initially to send us your CV to our recruitment contact at Highfield Partners. Once Tom and the team have reviewed them all, they will conduct informal meetings with those most closely matching the description outlined above. Successful candidates will then progress to our more formalised application stages, which will include completing our application form and our assessment phase. We aim to conclude our selections by early January


Our commitment to Inclusion, Diversity and Equality at Oasis

We thought it would be better to hear from our ID&E leader on this, so please have a read on this link: (15) Why is Inclusion, Diversity and Equality so important to Oasis? | LinkedIn

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