HR Support Desk Advisor

3 weeks ago

London, United Kingdom Russell Tobin Full time

**HR Support desk advisor - 4 to 5 months contract - £19.73 per hour (£36.5 hours per week) - London**

The Professional Services Hub (PS Hub) brings together professional services staff who are responsible for a variety of customer facing and back-office service activities. The PS Hub is committed to delivering high quality and efficient services, with an emphasis on customer experience.

Reporting to the One Desk Manager, the One Desk Advisor is the first point of contact for all employees and departments. The team are focused on providing an outstanding customer experience, ensuring that queries are dealt with efficiently.

**Main purpose of the job**:

- Provide a professional advisory service to business colleagues across a broad range of queries and processes, producing correspondence, handling customer queries, monitoring reports and documentation.
- Provide accurate and appropriate information to enquiries in line with SLA’s
- Keep confidential records of customer interaction, transactions comments and complaints, using the tools provided
- Provide first contact resolution where possible, through ownership of queries and taking the relevant action required. This may include liaising with other internal and external departments where needed.
- Play an active role towards departmental KPI’s
- Build excellent operational working relationships with internal and external stakeholders and colleagues, to deliver an excellent service.

**Duties and responsibilities**:

- Take ownership of employee queries and see them through to resolution, with a keen focus on outstanding customer service, whilst following team ways of working.
- Clearly understand and work within service delivery boundaries and escalation routes.
- To collaborate and engage with the wider PS Hub community to provide a responsive, consistent, and forward-thinking service.
- Be seen as an expert in general and relevant policies
- Liaise with internal and external teams to ensure a consistent approach to advice.
- Develop effective, positive relationships with customers, departmental contacts, and PS colleagues to positively assist the business needs
- Identify, raise and be willing to implement continuous improvement opportunities that will have a positive impact on the level of service our employees receive
- Provide a flexible working approach, with the ability to support the wider PS Hub teams when required
- Keep up to date with future trends in customer services practices and participate in internal Innovation and Improvement forums.

Rate/Salary:
**Job Overview**:
**Location**: London, Greater London-
**Practice Area**: Administrative

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