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Service Desk Advisor
3 months ago
We are seeking a Service Desk Advisor for a Local Authority Client based in North London.
In this role, you will be the first point of contact for citizens and internal stakeholders seeking assistance with council services, IT support, and general inquiries.
About the role:
You will be tasked with delivering key strategic objectives:
- Respond to incoming inquiries via phone, email, or in-person and provide timely and accurate assistance.
- Troubleshoot and resolve technical issues related to council services, applications, and IT infrastructure.
- Log all inquiries and resolutions accurately in the ticketing system, ensuring comprehensive documentation of all interactions.
- Escalate complex issues to the appropriate department or team for further investigation and resolution.
- Collaborate with internal teams to improve processes, share knowledge, and enhance service delivery.
About you:
The successful candidate will have the following skills / experience:
- Previous experience in a customer service or help desk role.
- Proficient in troubleshooting technical issues related to council services, applications, and IT infrastructure.
- Able to accurately log all inquiries and resolutions in a ticketing system.
- Familiar with council policies, procedures, and services.
What's on offer
Salary: £21+per hour
*may negotiate higher for exceptional candidates, based on experience*
Contract type: 3-6 months minimum, with a high likelihood of extension
Hours: Monday – Friday, 35 hours per week
How to apply
- Once your CV is received, if you are successful, you will be contacted.
- Due to the extremely high number of applications, it may not be possible to contact every applicant. As such, if you are not contacted, please assume you have not been successful on this occasion.
- For any further questions, please contact Taylor Kirkham on
