Service Desk Manager
5 days ago
The Opportunity
We are seeking a dedicated Service Desk Manager to oversee a team responsible for delivering exceptional technical assistance. The role requires ensuring that all inquiries are managed with professionalism, while also designing efficient procedures that simplify operations. The emphasis will be on advancing a proactive approach to support that significantly improves user satisfaction. A regular presence at the primary office will be necessary, as the role is pivotal to the core functions of the Organisation.
What They Provide:
- Competitive salary: Up to £63,000 per annum
- Performance-related incentive: Up to 10% of base salary
- Retirement savings plan: Up to 5% employer matching contribution, with an additional 5% match available
- Critical health coverage
- Income assurance protection
- Life insurance benefit
- Annual leave: 25 days, with options to purchase up to 10 additional days
- A variety of flexible benefits, including private health and dental coverage
Your Role:
- Ensure adherence to established service management frameworks, quality standards, and security protocols
- Oversee service desk operations, ensuring the delivery of top-tier support to both internal teams and external partners
- Lead, inspire, and develop team members to meet and exceed performance targets
- Manage the resolution process for technical issues in coordination with other departments
- Continuously seek ways to enhance team performance and efficiency
- Collaborate with problem management and training teams to reduce support request volumes
- Prioritize and manage team workloads effectively
- Build and maintain key stakeholder relationships to ensure user satisfaction
What You Bring:
- Proven experience leading a service desk within various settings
- Demonstrated success in implementing service management best practices
- Strong technical expertise in areas such as Microsoft O365, desktop, and application support
- Experience in regulated environments, particularly those involving financial advisors
- Preferred qualifications include a degree, with an advanced degree or equivalent experience being advantageous
- Familiarity with Assyst or similar tools
- Strong command of Active Directory
- Excellent communication skills, capable of engaging stakeholders at all levels
- A highly motivated individual with a strong commitment to exceptional service delivery
- Strong analytical, problem-solving, and organizational abilities, with a proactive approach to issue resolution
If this role aligns with your skills and experience, please submit your application.
-
IT Service Desk Manager
3 days ago
London, Greater London, United Kingdom i3 Full timeJob Title: IT Service Desk ManagerJoin our team as an IT Service Desk Manager and take on a challenging role that requires strong leadership and technical skills.We are seeking an experienced IT professional to lead our Service Desk team and drive the delivery of exceptional IT services to our customers.About the RoleThe IT Service Desk Manager will be...
-
IT Service Desk Manager
3 days ago
London, Greater London, United Kingdom i3 Full timeJob Title: IT Service Desk ManagerJoin our team as an IT Service Desk Manager and take on a challenging role that requires strong leadership and technical skills.We are seeking an experienced IT professional to lead our Service Desk team and drive the delivery of exceptional IT services to our customers.About the RoleThe IT Service Desk Manager will be...
-
IT Service Desk Manager
5 days ago
London, Greater London, United Kingdom i3 Full timeIT Service Desk ManagerJoin i3, a leading insurance company in the City of London, as we seek an experienced IT Service Desk Manager to lead our IT Service Desk team.About the Role:We are looking for a highly skilled and experienced IT Service Desk Manager to lead our IT Service Desk team. The successful candidate will be responsible for managing the...
-
IT Service Desk Manager
6 days ago
London, Greater London, United Kingdom i3 Full timeIT Service Desk ManagerJoin i3, a leading insurance company in the City of London, as we seek an experienced IT Service Desk Manager to lead our IT Service Desk team.About the Role:We are looking for a highly skilled and experienced IT Service Desk Manager to lead our IT Service Desk team. The successful candidate will be responsible for managing the...
-
IT Service Desk Manager
3 days ago
London, Greater London, United Kingdom i3 Resourcing Limited Full timeIT Service Desk ManagerWe are seeking an experienced IT Service Desk Manager to join our team at i3 Resourcing Limited. As a key member of our IT department, you will be responsible for leading our Service Desk team and ensuring the delivery of exceptional IT services to our clients.Key Responsibilities:Lead and manage the Service Desk team to ensure timely...
-
IT Service Desk Manager
3 days ago
London, Greater London, United Kingdom i3 Resourcing Limited Full timeIT Service Desk ManagerWe are seeking an experienced IT Service Desk Manager to join our team at i3 Resourcing Limited. As a key member of our IT department, you will be responsible for leading our Service Desk team and ensuring the delivery of exceptional IT services to our clients.Key Responsibilities:Lead and manage the Service Desk team to ensure timely...
-
Service Desk Manager
4 days ago
London, Greater London, United Kingdom With Intelligence Full timeService Desk ManagerWe are seeking a highly skilled and experienced Service Desk Manager to lead our Service Desk team. This role is crucial in ensuring that our IT support services are delivered efficiently and effectively, meeting the needs of our internal users and occasionally external clients.As the Service Desk Manager, you will oversee the daily...
-
Service Desk Manager
4 days ago
London, Greater London, United Kingdom With Intelligence Full timeService Desk ManagerWe are seeking a highly skilled and experienced Service Desk Manager to lead our Service Desk team. This role is crucial in ensuring that our IT support services are delivered efficiently and effectively, meeting the needs of our internal users and occasionally external clients.As the Service Desk Manager, you will oversee the daily...
-
IT Service Desk Manager
7 hours ago
London, Greater London, United Kingdom Vallum Associates Full timeIT Service Desk ManagerVallum Associates is seeking an experienced IT Service Desk Manager to oversee the day-to-day operations of our IT Service Desk. This is a key role that requires strong leadership and technical skills to manage a team of IT professionals and ensure the delivery of high-quality IT support to our clients.Key Responsibilities:Manage the...
-
IT Service Desk Manager
5 hours ago
London, Greater London, United Kingdom Vallum Associates Full timeIT Service Desk ManagerVallum Associates is seeking an experienced IT Service Desk Manager to oversee the day-to-day operations of our IT Service Desk. This is a key role that requires strong leadership and technical skills to manage a team of IT professionals and ensure the delivery of high-quality IT support to our clients.Key Responsibilities:Manage the...
-
IT Service Desk Manager
8 hours ago
London, Greater London, United Kingdom i3 Full timeJob Title: IT Service Desk ManagerJoin our team as an IT Service Desk Manager at a leading insurance company based in the City of London office.About the RoleWe are seeking an experienced IT Service Desk Manager to lead our IT Service Desk team. The successful candidate will be responsible for managing the day-to-day operations of the service desk, ensuring...
-
IT Service Desk Manager
10 hours ago
London, Greater London, United Kingdom i3 Full timeJob Title: IT Service Desk ManagerJoin our team as an IT Service Desk Manager at a leading insurance company based in the City of London office.About the RoleWe are seeking an experienced IT Service Desk Manager to lead our IT Service Desk team. The successful candidate will be responsible for managing the day-to-day operations of the service desk, ensuring...
-
Service Desk Manager
1 week ago
London, Greater London, United Kingdom TeamLogic IT, SE Grand Rapids, MI Full timeService Desk ManagerThis is an exciting opportunity to lead a talented team of technical service desk engineers in delivering an exceptional customer experience. As a Service Desk Manager, you will be responsible for leading the London-based team and collaborating with service desk leaders in Kuala Lumpur to ensure seamless delivery of global 24/7 service...
-
Service Desk Manager
1 week ago
London, Greater London, United Kingdom TeamLogic IT, SE Grand Rapids, MI Full timeService Desk ManagerThis is an exciting opportunity to lead a talented team of technical service desk engineers in delivering an exceptional customer experience. As a Service Desk Manager, you will be responsible for leading the London-based team and collaborating with service desk leaders in Kuala Lumpur to ensure seamless delivery of global 24/7 service...
-
Service Desk Manager
3 days ago
London, Greater London, United Kingdom TeamLogic IT, SE Grand Rapids, MI Full timeService Desk ManagerThis is an exciting opportunity to lead a talented team of technical service desk engineers in delivering an outstanding customer experience. As a Service Desk Manager, you will be responsible for leading the London-based team and collaborating with service desk leaders in Kuala Lumpur to ensure smooth delivery of global 24/7 service desk...
-
Service Desk Manager
3 days ago
London, Greater London, United Kingdom TeamLogic IT, SE Grand Rapids, MI Full timeService Desk ManagerThis is an exciting opportunity to lead a talented team of technical service desk engineers in delivering an outstanding customer experience. As a Service Desk Manager, you will be responsible for leading the London-based team and collaborating with service desk leaders in Kuala Lumpur to ensure smooth delivery of global 24/7 service desk...
-
Service Desk Manager
2 weeks ago
London, Greater London, United Kingdom With Intelligence Full time{"title": "Service Desk Manager", "description": "Job SummaryWe are seeking a highly skilled and experienced Service Desk Manager to lead our IT support services team. This role is critical in ensuring that our IT support services are delivered efficiently and effectively, meeting the needs of our internal users and occasionally external clients.As the...
-
Service Desk Manager
2 weeks ago
London, Greater London, United Kingdom With Intelligence Full time{"title": "Service Desk Manager", "description": "Job SummaryWe are seeking a highly skilled and experienced Service Desk Manager to lead our IT support services team. This role is critical in ensuring that our IT support services are delivered efficiently and effectively, meeting the needs of our internal users and occasionally external clients.As the...
-
IT Service Desk Manager
11 hours ago
London, Greater London, United Kingdom i3 Resourcing Limited Full timeIT Service Desk ManagerJob Summary:We are seeking an experienced IT Service Desk Manager to join our team at i3 Resourcing Limited. As a key member of our IT department, you will be responsible for leading our Service Desk team and ensuring the delivery of exceptional IT services to our clients.Key Responsibilities:Lead and manage the Service Desk team to...
-
IT Service Desk Manager
10 hours ago
London, Greater London, United Kingdom i3 Resourcing Limited Full timeIT Service Desk ManagerJob Summary:We are seeking an experienced IT Service Desk Manager to join our team at i3 Resourcing Limited. As a key member of our IT department, you will be responsible for leading our Service Desk team and ensuring the delivery of exceptional IT services to our clients.Key Responsibilities:Lead and manage the Service Desk team to...
