IT Service Desk Manager
12 hours ago
Join our team as an IT Service Desk Manager at a leading insurance company based in the City of London office.
About the RoleWe are seeking an experienced IT Service Desk Manager to lead our IT Service Desk team. The successful candidate will be responsible for managing the day-to-day operations of the service desk, ensuring that all incidents and requests are resolved in a timely and efficient manner.
Key Responsibilities- Manage the IT Service Desk team, including team meetings, 1:1s, objective and performance management, and rota.
- Oversee the daily checks and ensure that all incidents and requests are resolved in a timely and efficient manner.
- Develop and implement processes and procedures to improve the efficiency and effectiveness of the service desk.
- Manage projects, such as PC updates, rollouts, and hardware refreshes.
- Collaborate with other teams, such as supplier management, to ensure the effective resolution of all incidents and requests.
- Technical competence with good all-round knowledge of Windows 11, Office, Azure Entra, Azure Admin, Teams Admin, Exchange, SharePoint, Citrix, and printing technology.
- Experience supporting AV/Media support, Crestron technology, Signage Live (ideal but not essential).
- Excellent interpersonal, verbal, and written communication skills, with the ability to produce documentation to a high standard.
Location: City of London
Company: Leading Insurance Company
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