IT Service Desk Manager
12 hours ago
Job Summary:
We are seeking an experienced IT Service Desk Manager to join our team at i3 Resourcing Limited. As a key member of our IT department, you will be responsible for leading our Service Desk team and ensuring the delivery of exceptional IT services to our clients.
Key Responsibilities:
- Lead and manage the Service Desk team to ensure timely and effective resolution of IT incidents and requests.
- Develop and implement strategies to improve Service Desk performance, including automation and process improvements.
- Collaborate with cross-functional teams to ensure seamless IT service delivery.
- Manage and maintain IT service catalog, including service level agreements (SLAs) and key performance indicators (KPIs).
- Ensure compliance with IT service management best practices and industry standards.
- Develop and implement training programs to enhance team skills and knowledge.
- Manage and analyze IT service desk metrics to identify areas for improvement.
Requirements:
- Proven experience in IT service management, with a focus on service desk operations.
- Strong leadership and management skills, with the ability to motivate and develop a team.
- Excellent communication and interpersonal skills, with the ability to work with diverse stakeholders.
- Technical knowledge of IT service management tools and technologies.
- Ability to analyze and resolve complex IT issues.
What We Offer:
We offer a competitive salary, bonus, and benefits package, as well as opportunities for professional growth and development.
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