Service Desk Manager
14 hours ago
This is an exciting opportunity to lead a talented team of technical service desk engineers in delivering an outstanding customer experience. As a Service Desk Manager, you will be responsible for leading the London-based team and collaborating with service desk leaders in Kuala Lumpur to ensure smooth delivery of global 24/7 service desk operations.
Key Responsibilities:- Lead, motivate, and empower the team to deliver best-in-class service aligned with ITIL best practice.
- Coach, mentor, and manage team development, performance, and wellbeing.
- Drive a customer-obsessed culture and foster client relationships.
- Promote a culture of continuous learning and innovation.
- Assess team capabilities and identify areas for improvement.
- Work with other teams to ensure cross-functional collaboration.
- Promote the service desk as a core business asset to senior management.
- Bachelor's degree or equivalent hands-on experience.
- Previous solid experience managing service desk operations, preferably in an MSP environment.
- Excellent knowledge of IT service management principles and practices, such as ITIL.
- Experience in successful management and development of teams within a customer services business.
- Strong communication skills, both verbal and written.
- Credible and inspiring leader.
- Positive with the ability to motivate people.
- Team-oriented - understands success is built through people.
- Customer-centric and service-oriented mindset.
- Natural problem solver.
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London, Greater London, United Kingdom i3 Full timeJob Title: IT Service Desk ManagerJoin our team as an IT Service Desk Manager and take on a challenging role that requires strong leadership and technical skills.We are seeking an experienced IT professional to lead our Service Desk team and drive the delivery of exceptional IT services to our customers.About the RoleThe IT Service Desk Manager will be...
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London, Greater London, United Kingdom With Intelligence Full time{"title": "Service Desk Manager", "description": "Job SummaryWe are seeking a highly skilled and experienced Service Desk Manager to lead our IT support services team. This role is critical in ensuring that our IT support services are delivered efficiently and effectively, meeting the needs of our internal users and occasionally external clients.As the...
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London, Greater London, United Kingdom With Intelligence Full time{"title": "Service Desk Manager", "description": "Job SummaryWe are seeking a highly skilled and experienced Service Desk Manager to lead our IT support services team. This role is critical in ensuring that our IT support services are delivered efficiently and effectively, meeting the needs of our internal users and occasionally external clients.As the...
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