IT Service Desk Manager
9 hours ago
Vallum Associates is seeking an experienced IT Service Desk Manager to oversee the day-to-day operations of our IT Service Desk. This is a key role that requires strong leadership and technical skills to manage a team of IT professionals and ensure the delivery of high-quality IT support to our clients.
Key Responsibilities:- Manage the IT Service Desk team, including team meetings, 1-to-1s, objective and performance management, and rota creation.
- Oversee the daily checks and ensure effective IT support, both at the office and remotely.
- Develop and implement processes to improve IT Service Desk performance, including service desk performance metrics, incident and request fulfillment, and access management.
- Manage the IT Service Desk budget and resources, including hardware provisioning, software installs, and asset tracking.
- Collaborate with other teams to ensure seamless IT support and service delivery.
- Strong technical skills, including experience with Windows 11, Office, Azure Entra, Azure Admin, Teams Admin, Exchange, SharePoint, Citrix, and printing technology.
- Excellent leadership and management skills, with experience in team management and performance management.
- Ability to produce high-quality documentation, including user guides and technical support documents.
- Strong attention to detail and a desire to achieve a high-quality standard of work.
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Service Desk Manager
1 week ago
London, Greater London, United Kingdom TeamLogic IT, SE Grand Rapids, MI Full timeService Desk ManagerThis is an exciting opportunity to lead a talented team of technical service desk engineers in delivering an exceptional customer experience. As a Service Desk Manager, you will be responsible for leading the London-based team and collaborating with service desk leaders in Kuala Lumpur to ensure seamless delivery of global 24/7 service...
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Service Desk Manager
1 week ago
London, Greater London, United Kingdom TeamLogic IT, SE Grand Rapids, MI Full timeService Desk ManagerThis is an exciting opportunity to lead a talented team of technical service desk engineers in delivering an exceptional customer experience. As a Service Desk Manager, you will be responsible for leading the London-based team and collaborating with service desk leaders in Kuala Lumpur to ensure seamless delivery of global 24/7 service...
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Service Desk Manager
3 days ago
London, Greater London, United Kingdom TeamLogic IT, SE Grand Rapids, MI Full timeService Desk ManagerThis is an exciting opportunity to lead a talented team of technical service desk engineers in delivering an outstanding customer experience. As a Service Desk Manager, you will be responsible for leading the London-based team and collaborating with service desk leaders in Kuala Lumpur to ensure smooth delivery of global 24/7 service desk...
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Service Desk Manager
3 days ago
London, Greater London, United Kingdom TeamLogic IT, SE Grand Rapids, MI Full timeService Desk ManagerThis is an exciting opportunity to lead a talented team of technical service desk engineers in delivering an outstanding customer experience. As a Service Desk Manager, you will be responsible for leading the London-based team and collaborating with service desk leaders in Kuala Lumpur to ensure smooth delivery of global 24/7 service desk...
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Service Desk Manager
3 weeks ago
London, Greater London, United Kingdom TeamLogic IT, SE Grand Rapids, MI Full timeThis role will best suit a talented people-orientated professional, with experience of leading technical service desk engineers (1st - 3rd Line Support Engineers) to deliver an outstanding customer experience. Reporting to the Head of Managed Services, you will be responsible for leading the team and collaborating with other service desk leaders to ensure...
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Service Desk Manager
3 weeks ago
London, Greater London, United Kingdom TeamLogic IT, SE Grand Rapids, MI Full timeThis role will best suit a talented people-orientated professional, with experience of leading technical service desk engineers (1st - 3rd Line Support Engineers) to deliver an outstanding customer experience. Reporting to the Head of Managed Services, you will be responsible for leading the team and collaborating with other service desk leaders to ensure...
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IT Service Desk Manager
3 days ago
London, Greater London, United Kingdom i3 Full timeJob Title: IT Service Desk ManagerJoin our team as an IT Service Desk Manager and take on a challenging role that requires strong leadership and technical skills.We are seeking an experienced IT professional to lead our Service Desk team and drive the delivery of exceptional IT services to our customers.About the RoleThe IT Service Desk Manager will be...
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IT Service Desk Manager
3 days ago
London, Greater London, United Kingdom i3 Full timeJob Title: IT Service Desk ManagerJoin our team as an IT Service Desk Manager and take on a challenging role that requires strong leadership and technical skills.We are seeking an experienced IT professional to lead our Service Desk team and drive the delivery of exceptional IT services to our customers.About the RoleThe IT Service Desk Manager will be...
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IT Service Desk Manager
6 days ago
London, Greater London, United Kingdom i3 Full timeIT Service Desk ManagerJoin i3, a leading insurance company in the City of London, as we seek an experienced IT Service Desk Manager to lead our IT Service Desk team.About the Role:We are looking for a highly skilled and experienced IT Service Desk Manager to lead our IT Service Desk team. The successful candidate will be responsible for managing the...
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IT Service Desk Manager
6 days ago
London, Greater London, United Kingdom i3 Full timeIT Service Desk ManagerJoin i3, a leading insurance company in the City of London, as we seek an experienced IT Service Desk Manager to lead our IT Service Desk team.About the Role:We are looking for a highly skilled and experienced IT Service Desk Manager to lead our IT Service Desk team. The successful candidate will be responsible for managing the...
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IT Service Desk Manager
3 days ago
London, Greater London, United Kingdom i3 Resourcing Limited Full timeIT Service Desk ManagerWe are seeking an experienced IT Service Desk Manager to join our team at i3 Resourcing Limited. As a key member of our IT department, you will be responsible for leading our Service Desk team and ensuring the delivery of exceptional IT services to our clients.Key Responsibilities:Lead and manage the Service Desk team to ensure timely...
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IT Service Desk Manager
3 days ago
London, Greater London, United Kingdom i3 Resourcing Limited Full timeIT Service Desk ManagerWe are seeking an experienced IT Service Desk Manager to join our team at i3 Resourcing Limited. As a key member of our IT department, you will be responsible for leading our Service Desk team and ensuring the delivery of exceptional IT services to our clients.Key Responsibilities:Lead and manage the Service Desk team to ensure timely...
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Service Desk Manager
4 days ago
London, Greater London, United Kingdom With Intelligence Full timeService Desk ManagerWe are seeking a highly skilled and experienced Service Desk Manager to lead our Service Desk team. This role is crucial in ensuring that our IT support services are delivered efficiently and effectively, meeting the needs of our internal users and occasionally external clients.As the Service Desk Manager, you will oversee the daily...
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Service Desk Manager
4 days ago
London, Greater London, United Kingdom With Intelligence Full timeService Desk ManagerWe are seeking a highly skilled and experienced Service Desk Manager to lead our Service Desk team. This role is crucial in ensuring that our IT support services are delivered efficiently and effectively, meeting the needs of our internal users and occasionally external clients.As the Service Desk Manager, you will oversee the daily...
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IT Service Desk Manager
10 hours ago
London, Greater London, United Kingdom i3 Full timeJob Title: IT Service Desk ManagerJoin our team as an IT Service Desk Manager at a leading insurance company based in the City of London office.About the RoleWe are seeking an experienced IT Service Desk Manager to lead our IT Service Desk team. The successful candidate will be responsible for managing the day-to-day operations of the service desk, ensuring...
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IT Service Desk Manager
12 hours ago
London, Greater London, United Kingdom i3 Full timeJob Title: IT Service Desk ManagerJoin our team as an IT Service Desk Manager at a leading insurance company based in the City of London office.About the RoleWe are seeking an experienced IT Service Desk Manager to lead our IT Service Desk team. The successful candidate will be responsible for managing the day-to-day operations of the service desk, ensuring...
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Service Desk Manager
2 weeks ago
London, Greater London, United Kingdom With Intelligence Full time{"title": "Service Desk Manager", "description": "Job SummaryWe are seeking a highly skilled and experienced Service Desk Manager to lead our IT support services team. This role is critical in ensuring that our IT support services are delivered efficiently and effectively, meeting the needs of our internal users and occasionally external clients.As the...
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Service Desk Manager
2 weeks ago
London, Greater London, United Kingdom With Intelligence Full time{"title": "Service Desk Manager", "description": "Job SummaryWe are seeking a highly skilled and experienced Service Desk Manager to lead our IT support services team. This role is critical in ensuring that our IT support services are delivered efficiently and effectively, meeting the needs of our internal users and occasionally external clients.As the...
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IT Service Desk Manager
13 hours ago
London, Greater London, United Kingdom i3 Resourcing Limited Full timeIT Service Desk ManagerJob Summary:We are seeking an experienced IT Service Desk Manager to join our team at i3 Resourcing Limited. As a key member of our IT department, you will be responsible for leading our Service Desk team and ensuring the delivery of exceptional IT services to our clients.Key Responsibilities:Lead and manage the Service Desk team to...
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IT Service Desk Manager
12 hours ago
London, Greater London, United Kingdom i3 Resourcing Limited Full timeIT Service Desk ManagerJob Summary:We are seeking an experienced IT Service Desk Manager to join our team at i3 Resourcing Limited. As a key member of our IT department, you will be responsible for leading our Service Desk team and ensuring the delivery of exceptional IT services to our clients.Key Responsibilities:Lead and manage the Service Desk team to...
