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Service Desk Operations Manager
2 months ago
The Peaple Talent Organisation is seeking a dedicated Service Desk Manager to oversee a team responsible for delivering exceptional technical assistance.
The emphasis will be on advancing a proactive approach to support that significantly improves user satisfaction.
A regular presence at the primary office located in the Swindon area will be necessary, as the role is pivotal to the core functions of the Organisation.
Benefits:
Performance-related incentive: Retirement savings plan: Critical health coverage
Life insurance benefit
Annual leave: 25 days, with options to purchase up to 10 additional days
A variety of flexible benefits including private health and dental coverage, among others
Key Responsibilities:
- Ensure adherence to established service management frameworks, quality standards, and security protocols.
- Oversee service desk operations, ensuring the delivery of top-tier support to both internal teams and external partners.
- Lead, inspire, and develop team members to meet and exceed performance targets.
- Continuously seek ways to enhance team performance and efficiency.
- Collaborate with problem management and training teams to reduce support request volumes.
Requirements:
- Proven experience leading a service desk within various settings.
- Demonstrated success in implementing service management best practices.
- Strong technical expertise in areas such as Microsoft O365, desktop, and application support.
- Experience in regulated environments, particularly those involving financial advisors.
- A highly motivated individual with a strong commitment to exceptional service delivery.
