IT Service Desk Manager
24 hours ago
We are seeking an experienced IT Service Desk Manager to join our team at Education Support Professionals Ltd. The successful candidate will be responsible for managing the day-to-day operations of the service desk, mentoring a team of support technicians, and implementing best practices to optimize service delivery.
About the RoleThe IT Service Desk Manager will be responsible for:
- Managing the service desk team and ensuring that all service desk requests are handled in a timely and efficient manner
- Developing and implementing service level agreements (SLAs) and key performance indicators (KPIs) to measure service desk performance
- Collaborating with other departments to ensure that service desk requests are resolved efficiently and effectively
- Providing technical support and guidance to the service desk team
- Ensuring that all service desk activities are compliant with relevant policies and procedures
We are a dynamic and innovative team that is passionate about delivering exceptional service to our customers. We are committed to providing a supportive and inclusive work environment that encourages collaboration, creativity, and continuous learning.
What We OfferWe offer a competitive salary, excellent benefits package, and opportunities for professional development and growth. We are committed to providing a work-life balance that allows our employees to thrive both personally and professionally.
RequirementsTo be successful in this role, you will need:
- Excellent communication and interpersonal skills
- Strong technical skills and knowledge of IT service management
- Experience in managing a service desk team
- Ability to develop and implement SLAs and KPIs
- Collaborative and team-oriented approach
We are an equal opportunities employer and welcome applications from all qualified candidates. Please submit your application, including your resume and a cover letter, to [insert contact information].
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