Service Desk Operations Manager
5 days ago
Are you a results-driven individual with a passion for delivering exceptional customer service? We are seeking a Service Desk Manager to join our team at InfraView - Specialist Cloud & IT Infrastructure Technology Recruitment.
Key Responsibilities:
- Lead a team of 10 Service Desk Analysts to improve operational performance and ensure first-class customer service.
- Direct management of 3 Service Desk Analysts, providing guidance and support to ensure team success.
- Improve project handover into support portal to enhance customer experience.
- Conduct monthly reviews to assess team performance and identify areas for improvement.
- Schedule and manage rota to ensure adequate coverage and minimize downtime.
- Ensure ITIL certification and adherence to best practices.
- Drive a target, performance, and results-driven culture within the team.
- Foster a flexible and agile work environment that adapts to changing business needs.
Requirements:
- ITIL certification and experience in IT service management.
- Proven track record of improving operational performance and delivering exceptional customer service.
- Strong leadership and management skills, with the ability to motivate and guide a team.
- Excellent communication and interpersonal skills, with the ability to work effectively with stakeholders.
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Service Desk Operations Manager
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Service Desk Operations Manager
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London, Greater London, United Kingdom With Intelligence Full timeService Desk Manager Job DescriptionWe are seeking a highly skilled and experienced Service Desk Manager to lead our IT support services team. This role is crucial in ensuring that our IT support services are delivered efficiently and effectively, meeting the needs of our internal users and occasionally external clients.As the Service Desk Manager, you will...
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London, Greater London, United Kingdom Peaple Talent Full time £63,000Service Desk Manager OpportunityThe Peaple Talent Organisation is seeking a dedicated Service Desk Manager to oversee a team responsible for delivering exceptional technical assistance.The emphasis will be on advancing a proactive approach to support that significantly improves user satisfaction.A regular presence at the primary office located in the Swindon...
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Service Desk Operations Manager
4 weeks ago
London, Greater London, United Kingdom Peaple Talent Full time £63,000Service Desk Manager OpportunityThe Peaple Talent Organisation is seeking a dedicated Service Desk Manager to oversee a team responsible for delivering exceptional technical assistance.The emphasis will be on advancing a proactive approach to support that significantly improves user satisfaction.A regular presence at the primary office located in the Swindon...
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Service Desk Operations Manager
4 weeks ago
London, Greater London, United Kingdom Peaple Talent Full time £63,000Service Desk Manager OpportunityThe Peaple Talent Organisation is seeking a dedicated Service Desk Manager to oversee a team responsible for delivering exceptional technical assistance.The emphasis will be on advancing a proactive approach to support that significantly improves user satisfaction.A regular presence at the primary office located in the Swindon...
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Service Desk Operations Manager
4 weeks ago
London, Greater London, United Kingdom Peaple Talent Full time £63,000Service Desk Manager OpportunityThe Peaple Talent Organisation is seeking a dedicated Service Desk Manager to oversee a team responsible for delivering exceptional technical assistance.The emphasis will be on advancing a proactive approach to support that significantly improves user satisfaction.A regular presence at the primary office located in the Swindon...
