Service Desk Operations Manager
2 weeks ago
We are working with a leading North Western VAR to find a skilled Service Desk Manager to lead their service and operations teams.
The ideal candidate will have a strong understanding of IT products and services, particularly Microsoft Suite and Infrastructure, as well as experience in service desk management within the IT services industry.
The role involves managing vendor relationships, driving customer satisfaction through proactive support and clear communication, and collaborating with customers to ensure efficient IT and Telecom systems.
Key responsibilities include:
- Leading service and operations teams to resolve technical issues and enhance service quality
- Managing vendor relationships to ensure seamless service delivery
- Driving customer satisfaction through proactive support and clear communication
- Collaborating with customers to ensure efficient IT and Telecom systems
The successful candidate will have a mix of technical expertise and management experience, with a strong focus on improving IT and Telecom services.
We are looking for a candidate with:
- ~3+ years of experience in service desk management within the IT services industry (VAR or MSP)
- ~ Strong understanding of IT products and services particularly: Microsoft Suite / Infrastructure (S&R, Security, Wireless, Virtualisation etc.) / SaaS i.e. Sage, CCH, IRIS etc.
- ~ Exposure to ISO 27001 would be highly advantageous
- ~ Excellent verbal and written communication skills, with the ability to liaise effectively with both technical and non-technical stakeholders
If you are a motivated and experienced Service Desk Manager looking for a new challenge, please get in touch.
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