Service Desk Operations Manager
6 hours ago
Our client, a leading retail technology software company, is seeking a highly skilled Service Desk Manager to join their team. The ideal candidate will have a minimum of 3-5 years of commercial helpdesk support experience and a proven track record of delivering exceptional customer service.
Key Responsibilities:- Manage and resolve customer inquiries and issues in a timely and efficient manner.
- Collaborate with cross-functional teams to ensure seamless service delivery and high-quality customer experiences.
- Develop and implement ITIL processes for incident, problem, and change management to drive operational efficiency and customer satisfaction.
- Monitor and report on key performance indicators, including SLA compliance and customer satisfaction ratings.
- Provide technical guidance and support to junior team members and contribute to the development of the service desk team.
- At least 2+ years of experience in a customer-facing service desk role, preferably in a SaaS environment within the internet industry.
- Working knowledge of ITIL service management concepts and experience with front-end ticketing systems such as FreshDesk/Service, ZenDesk, or similar.
- Excellent communication and interpersonal skills, with the ability to work effectively with customers, colleagues, and stakeholders at all levels.
- Strong analytical and problem-solving skills, with the ability to troubleshoot complex technical issues and provide effective solutions.
- Proficiency in Microsoft Office, particularly Excel, and web browsers and internet applications.
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Service Desk Operations Manager
7 days ago
London, Greater London, United Kingdom With Intelligence Full timeService Desk Manager Job DescriptionWe are seeking a highly skilled and experienced Service Desk Manager to lead our IT support services team. This role is crucial in ensuring that our IT support services are delivered efficiently and effectively, meeting the needs of our internal users and occasionally external clients.As the Service Desk Manager, you will...
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Service Desk Operations Manager
7 days ago
London, Greater London, United Kingdom With Intelligence Full timeService Desk Manager Job DescriptionWe are seeking a highly skilled and experienced Service Desk Manager to lead our IT support services team. This role is crucial in ensuring that our IT support services are delivered efficiently and effectively, meeting the needs of our internal users and occasionally external clients.As the Service Desk Manager, you will...
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Service Desk Operations Manager
6 days ago
London, Greater London, United Kingdom Peaple Talent Full time £63,000Service Desk Manager OpportunityThe Peaple Talent Organisation is seeking a dedicated Service Desk Manager to oversee a team responsible for delivering exceptional technical assistance.The emphasis will be on advancing a proactive approach to support that significantly improves user satisfaction.A regular presence at the primary office located in the Swindon...
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Service Desk Operations Manager
6 days ago
London, Greater London, United Kingdom Peaple Talent Full time £63,000Service Desk Manager OpportunityThe Peaple Talent Organisation is seeking a dedicated Service Desk Manager to oversee a team responsible for delivering exceptional technical assistance.The emphasis will be on advancing a proactive approach to support that significantly improves user satisfaction.A regular presence at the primary office located in the Swindon...
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Service Desk Operations Manager
6 days ago
London, Greater London, United Kingdom Peaple Talent Full time £63,000Service Desk Manager OpportunityThe Peaple Talent Organisation is seeking a dedicated Service Desk Manager to oversee a team responsible for delivering exceptional technical assistance.The emphasis will be on advancing a proactive approach to support that significantly improves user satisfaction.A regular presence at the primary office located in the Swindon...
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Service Desk Operations Manager
6 days ago
London, Greater London, United Kingdom Peaple Talent Full time £63,000Service Desk Manager OpportunityThe Peaple Talent Organisation is seeking a dedicated Service Desk Manager to oversee a team responsible for delivering exceptional technical assistance.The emphasis will be on advancing a proactive approach to support that significantly improves user satisfaction.A regular presence at the primary office located in the Swindon...
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Service Desk Manager
3 weeks ago
London, Greater London, United Kingdom TeamLogic IT, SE Grand Rapids, MI Full timeThis role will best suit a talented people-orientated professional, with experience of leading technical service desk engineers (1st - 3rd Line Support Engineers) to deliver an outstanding customer experience. Reporting to the Head of Managed Services, you will be responsible for leading the team and collaborating with other service desk leaders to ensure...
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Service Desk Manager
3 weeks ago
London, Greater London, United Kingdom TeamLogic IT, SE Grand Rapids, MI Full timeThis role will best suit a talented people-orientated professional, with experience of leading technical service desk engineers (1st - 3rd Line Support Engineers) to deliver an outstanding customer experience. Reporting to the Head of Managed Services, you will be responsible for leading the team and collaborating with other service desk leaders to ensure...
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Service Desk Manager
4 days ago
London, Greater London, United Kingdom With Intelligence Full timeService Desk ManagerWe are seeking a highly skilled and experienced Service Desk Manager to lead our Service Desk team. This role is crucial in ensuring that our IT support services are delivered efficiently and effectively, meeting the needs of our internal users and occasionally external clients.As the Service Desk Manager, you will oversee the daily...
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Service Desk Manager
4 days ago
London, Greater London, United Kingdom With Intelligence Full timeService Desk ManagerWe are seeking a highly skilled and experienced Service Desk Manager to lead our Service Desk team. This role is crucial in ensuring that our IT support services are delivered efficiently and effectively, meeting the needs of our internal users and occasionally external clients.As the Service Desk Manager, you will oversee the daily...
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IT Service Desk Manager
5 days ago
London, Greater London, United Kingdom i3 Full timeIT Service Desk ManagerJoin i3, a leading insurance company in the City of London, as we seek an experienced IT Service Desk Manager to lead our IT Service Desk team.About the Role:We are looking for a highly skilled and experienced IT Service Desk Manager to lead our IT Service Desk team. The successful candidate will be responsible for managing the...
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IT Service Desk Manager
6 days ago
London, Greater London, United Kingdom i3 Full timeIT Service Desk ManagerJoin i3, a leading insurance company in the City of London, as we seek an experienced IT Service Desk Manager to lead our IT Service Desk team.About the Role:We are looking for a highly skilled and experienced IT Service Desk Manager to lead our IT Service Desk team. The successful candidate will be responsible for managing the...
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Service Desk Manager
2 weeks ago
London, Greater London, United Kingdom With Intelligence Full time{"title": "Service Desk Manager", "description": "Job SummaryWe are seeking a highly skilled and experienced Service Desk Manager to lead our IT support services team. This role is critical in ensuring that our IT support services are delivered efficiently and effectively, meeting the needs of our internal users and occasionally external clients.As the...
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Service Desk Manager
2 weeks ago
London, Greater London, United Kingdom With Intelligence Full time{"title": "Service Desk Manager", "description": "Job SummaryWe are seeking a highly skilled and experienced Service Desk Manager to lead our IT support services team. This role is critical in ensuring that our IT support services are delivered efficiently and effectively, meeting the needs of our internal users and occasionally external clients.As the...
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Service Desk Manager
1 week ago
London, Greater London, United Kingdom TeamLogic IT, SE Grand Rapids, MI Full timeService Desk ManagerThis is an exciting opportunity to lead a talented team of technical service desk engineers in delivering an exceptional customer experience. As a Service Desk Manager, you will be responsible for leading the London-based team and collaborating with service desk leaders in Kuala Lumpur to ensure seamless delivery of global 24/7 service...
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Service Desk Manager
1 week ago
London, Greater London, United Kingdom TeamLogic IT, SE Grand Rapids, MI Full timeService Desk ManagerThis is an exciting opportunity to lead a talented team of technical service desk engineers in delivering an exceptional customer experience. As a Service Desk Manager, you will be responsible for leading the London-based team and collaborating with service desk leaders in Kuala Lumpur to ensure seamless delivery of global 24/7 service...
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Service Desk Manager
3 days ago
London, Greater London, United Kingdom TeamLogic IT, SE Grand Rapids, MI Full timeService Desk ManagerThis is an exciting opportunity to lead a talented team of technical service desk engineers in delivering an outstanding customer experience. As a Service Desk Manager, you will be responsible for leading the London-based team and collaborating with service desk leaders in Kuala Lumpur to ensure smooth delivery of global 24/7 service desk...
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Service Desk Manager
3 days ago
London, Greater London, United Kingdom TeamLogic IT, SE Grand Rapids, MI Full timeService Desk ManagerThis is an exciting opportunity to lead a talented team of technical service desk engineers in delivering an outstanding customer experience. As a Service Desk Manager, you will be responsible for leading the London-based team and collaborating with service desk leaders in Kuala Lumpur to ensure smooth delivery of global 24/7 service desk...
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IT Service Desk Manager
2 weeks ago
London, Greater London, United Kingdom Vallum Associates Full time £90,000Job Title: IT Service Desk ManagerJob Summary:Vallum Associates is seeking an experienced IT Service Desk Manager to oversee the day-to-day operations of our IT Service Desk. As a key member of our team, you will be responsible for ensuring the smooth delivery of IT services to our clients.Key Responsibilities:Manage the IT Service Desk team, including team...
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IT Service Desk Manager
2 weeks ago
London, Greater London, United Kingdom Vallum Associates Full time £90,000Job Title: IT Service Desk ManagerJob Summary:Vallum Associates is seeking an experienced IT Service Desk Manager to oversee the day-to-day operations of our IT Service Desk. As a key member of our team, you will be responsible for ensuring the smooth delivery of IT services to our clients.Key Responsibilities:Manage the IT Service Desk team, including team...