IT Service Desk Manager
4 weeks ago
Meltwater is seeking an experienced IT Service Desk Manager to lead the EMEA IT Service Desk team. The successful candidate will oversee daily operations, ensuring high levels of customer satisfaction and collaboration with IT leaders and team members to provide a world-class experience to the business.
Key Responsibilities:- Lead, mentor, and manage a team of IT Support Specialists assigned to the EMEA IT Service Desk.
- Foster a positive and collaborative team environment, promoting professional development and high performance.
- Conduct regular performance evaluations and provide constructive feedback to team members.
- Oversee the day-to-day operations of the EMEA IT Service Desk to ensure timely and efficient resolution of IT requests and incidents, coordinating with other IT teams and business units as needed.
- Monitor the IT Service Desk ticket system, ensuring tickets are accurately logged, categorized, and resolved within SLA.
- Ensure high levels of customer satisfaction by providing exceptional IT support services.
- Act as an escalation point for complex or unresolved IT issues, ensuring swift and effective resolution.
- Coordinate with IT leaders to evaluate and improve IT processes, policies, and procedures.
- Supervise project work assigned to the team, working with key stakeholders and vendors to accomplish established objectives.
Requirements:
- Professional experience in a similar role type, leading an IT support team.
- 2+ years of People/Team Management and experience providing end-user support.
- Advanced knowledge of Service Desk operations.
- Broad understanding of IT concepts, development practices, and architectures.
- Windows and MAC OS support.
- Android and iPhone support.
- Experience supporting applications such as GSuite, Office365, Adobe, Azure, Active Directory, Vonage, Slack, Jira, Confluence.
- Experience with AV technologies such as Google Meet, Zoom, and on-premise AV for conference rooms and board meeting spaces.
- Proven ability to build a strong partnership with selected IT vendors.
Meltwater offers a dynamic work environment with a hybrid work style, providing the balance you need. Enjoy flexible paid time off for enhanced work-life balance. Secure your future with a Creative Pension. Take advantage of our cycle-to-work scheme promoting eco-friendly commuting options. Elevate your health and wellness through Simply Health, an integral part of our benefits package offering diverse options for a holistic well-being journey. Prioritize well-being after tenure with comprehensive Vitality Health Insurance, a reward for commitment and a safeguard for long-term health needs. Benefit from our family leave program, which grows with your tenure at Meltwater. Thrive within our inclusive community and seize ongoing professional development opportunities to elevate your career.
-
Service Desk Manager
2 months ago
London, Greater London, United Kingdom TeamLogic IT, SE Grand Rapids, MI Full timeService Desk ManagerThis is an exciting opportunity to lead a talented team of technical service desk engineers in delivering an outstanding customer experience. As a Service Desk Manager, you will be responsible for leading the London-based team and collaborating with service desk leaders in Kuala Lumpur to ensure smooth delivery of global 24/7 service desk...
-
Service Desk Manager
2 months ago
London, Greater London, United Kingdom TeamLogic IT, SE Grand Rapids, MI Full timeService Desk ManagerThis is an exciting opportunity to lead a talented team of technical service desk engineers in delivering an outstanding customer experience. As a Service Desk Manager, you will be responsible for leading the London-based team and collaborating with service desk leaders in Kuala Lumpur to ensure smooth delivery of global 24/7 service desk...
-
Service Desk Operations Manager
4 weeks ago
London, Greater London, United Kingdom TeamLogic IT, SE Grand Rapids, MI Full timeThis role is ideal for a seasoned professional with experience in leading technical service desk engineers to deliver exceptional customer experiences. As a Service Desk Operations Manager, you will be responsible for leading the London-based team and collaborating with service desk leaders in Kuala Lumpur to ensure seamless delivery of global 24/7 service...
-
Service Desk Team Lead
1 week ago
London, Greater London, United Kingdom TeamLogic IT, SE Grand Rapids, MI Full timeThis role will be ideal for an experienced people-orientated professional, who has led technical service desk engineers to deliver an outstanding customer experience. Reporting to the Head of Managed Services, you will lead the London-based team and work with service desk leaders in Kuala Lumpur to ensure smooth global 24/7 service desk operations. To...
-
IT Service Desk Manager
4 weeks ago
London, Greater London, United Kingdom Education Support Professionals Ltd Full timeIT Service Desk ManagerWe are seeking an experienced IT Service Desk Manager to join our team at Education Support Professionals Ltd. The successful candidate will be responsible for managing the day-to-day operations of the service desk, mentoring a team of support technicians, and implementing best practices to optimize service delivery.About the RoleThe...
-
IT Service Desk Manager
4 weeks ago
London, Greater London, United Kingdom Education Support Professionals Ltd Full timeIT Service Desk ManagerWe are seeking an experienced IT Service Desk Manager to join our team at Education Support Professionals Ltd. The successful candidate will be responsible for managing the day-to-day operations of the service desk, mentoring a team of support technicians, and implementing best practices to optimize service delivery.About the RoleThe...
-
IT Service Desk Manager
4 weeks ago
London, Greater London, United Kingdom Smartdesc Full timeService Desk Manager OpportunityWe are seeking a skilled Service Desk Manager to join our team at Smartdesc, a leading IT Managed Service Provider (MSP) serving the UK non-profit sector. As a Service Desk Manager, you will be responsible for leading and managing our client's Service Desk end-to-end, ensuring adherence to their Service Level Agreement (SLA),...
-
IT Service Desk Manager
4 weeks ago
London, Greater London, United Kingdom Smartdesc Full timeService Desk Manager OpportunityWe are seeking a skilled Service Desk Manager to join our team at Smartdesc, a leading IT Managed Service Provider (MSP) serving the UK non-profit sector. As a Service Desk Manager, you will be responsible for leading and managing our client's Service Desk end-to-end, ensuring adherence to their Service Level Agreement (SLA),...
-
IT Service Desk Manager
1 month ago
London, Greater London, United Kingdom Smartdesc Full timeService Desk Manager Job DescriptionWe are seeking a skilled Service Desk Manager to join our team at Smartdesc, a leading IT Managed Service Provider (MSP) serving the UK non-profit sector. As a Service Desk Manager, you will be responsible for leading and managing our client's Service Desk end-to-end, ensuring adherence to their Service Level Agreement...
-
IT Service Desk Manager
4 weeks ago
London, Greater London, United Kingdom i3 Full timeJob Title: IT Service Desk ManagerJoin our team as an IT Service Desk Manager at a leading insurance company based in the City of London office.About the RoleWe are seeking an experienced IT Service Desk Manager to lead our IT Service Desk team. The successful candidate will be responsible for managing the day-to-day operations of the service desk, ensuring...
-
IT Service Desk Manager
4 weeks ago
London, Greater London, United Kingdom i3 Full timeJob Title: IT Service Desk ManagerJoin our team as an IT Service Desk Manager at a leading insurance company based in the City of London office.About the RoleWe are seeking an experienced IT Service Desk Manager to lead our IT Service Desk team. The successful candidate will be responsible for managing the day-to-day operations of the service desk, ensuring...
-
IT Service Desk Manager
4 weeks ago
London, Greater London, United Kingdom Education Support Professionals Ltd Full timeIT Service Desk ManagerWe are seeking a highly skilled and experienced IT Service Desk Manager to join our team at Education Support Professionals Ltd.The successful candidate will be responsible for managing the day-to-day operations of the service desk, mentoring a team of support technicians, and implementing best practices to optimise service...
-
IT Service Desk Manager
4 weeks ago
London, Greater London, United Kingdom Education Support Professionals Ltd Full timeIT Service Desk ManagerWe are seeking an experienced IT Service Desk Manager to join our team at Education Support Professionals Ltd. The successful candidate will be responsible for managing the day-to-day operations of our service desk, mentoring a team of support technicians, and implementing best practices to optimize service delivery.About the RoleThe...
-
IT Service Desk Manager
4 weeks ago
London, Greater London, United Kingdom Education Support Professionals Ltd Full timeIT Service Desk ManagerWe are seeking an experienced IT Service Desk Manager to join our team at Education Support Professionals Ltd. The successful candidate will be responsible for managing the day-to-day operations of our service desk, mentoring a team of support technicians, and implementing best practices to optimize service delivery.About the RoleThe...
-
Service Desk Manager
3 weeks ago
London, Greater London, United Kingdom With Intelligence Full timeWe are seeking a highly skilled and experienced Service Desk Manager to lead our IT support services team. This role is crucial in ensuring that our internal users and occasional external clients receive efficient and effective IT support.As the Service Desk Manager, you will oversee the daily operations of the Service Desk, manage a team of professionals,...
-
IT Service Desk Manager
4 weeks ago
London, Greater London, United Kingdom Smartdesc Full timeService Desk ManagerJoin Smartdesc, a leading IT Managed Service Provider, in our mission to empower non-profit organisations to deliver their best work through enhanced technology solutions.We are seeking a Service Desk Manager to lead and manage our client's Service Desk end-to-end, overseeing daily operations, ensuring adherence to their Service Level...
-
IT Service Desk Manager
4 weeks ago
London, Greater London, United Kingdom Smartdesc Full timeService Desk Manager OpportunityWe are seeking a skilled Service Desk Manager to join our team at Smartdesc, a leading IT Managed Service Provider (MSP) serving the UK non-profit sector.About the RoleThis is a customer-facing position, requiring strong interpersonal and analytical skills to lead and manage the Service Desk end-to-end, ensuring adherence to...
-
Service Desk Manager
4 weeks ago
London, Greater London, United Kingdom Comtecs Group Full time £60,000 - £70,000Service Desk Manager / Helpdesk ManagerWe are seeking an experienced Service Desk Manager / Helpdesk Manager to join our team at Comtecs Group. As a key member of our IT Recruitment Division, you will be responsible for managing a medium-sized global team of Service Desk Team Leaders, onsite engineers, remote SMEs, and hybrid working Service Desk Analysts...
-
Service Desk Manager
4 weeks ago
London, Greater London, United Kingdom Comtecs Group Full time £60,000 - £70,000Service Desk Manager / Helpdesk ManagerWe are seeking an experienced Service Desk Manager / Helpdesk Manager to join our team at Comtecs Group. As a key member of our IT Recruitment Division, you will be responsible for managing a medium-sized global team of Service Desk Team Leaders, onsite engineers, remote SMEs, and hybrid working Service Desk Analysts...
-
Service Desk Manager
4 weeks ago
London, Greater London, United Kingdom Comtecs Group Full time £60,000 - £70,000Service Desk Manager / Helpdesk ManagerComtecs Group is seeking a highly skilled Service Desk Manager / Helpdesk Manager to join their team. This is a fantastic opportunity to work with a global top 3 company within the field of Audio Visual technologies.Key Responsibilities:Manage a medium-sized global team of Service Desk Team Leaders, onsite engineers,...
