Service Desk Coordinator
1 month ago
Eden Scott is seeking an experienced IT Service Desk professional to fill the role of Service Desk Coordinator. This is an excellent opportunity for someone looking to progress their career in a dynamic and growing company.
Key Responsibilities:- Act as the primary point of contact for all service desk inquiries via phone, email, or ticketing system.
- Triage and categorize service desk tickets, ensuring appropriate prioritization and delegation to the relevant teams.
- Monitor the service desk queue, ensuring tickets are resolved in line with agreed SLAs.
- Escalate critical issues to senior management when necessary, ensuring the client is kept informed throughout the process.
- Generate regular reports on service desk performance, including response times, resolution times, and customer satisfaction.
- Assist in identifying areas for process improvement within the service desk operations.
- Work closely with the technical support, infrastructure, and client success teams to ensure seamless communication and service delivery.
- Previous experience in a service desk, helpdesk, or customer service role within an IT environment.
- Strong understanding of service desk processes, ticketing systems, and triage procedures.
- Familiarity with ITIL processes and practices is an advantage.
- Proficiency in using service desk or ticketing software (e.g., ServiceNow, Zendesk, Jira).
- Competitive salary and benefits package.
- Career growth opportunities with ongoing professional development.
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IT Service Desk Coordinator
4 weeks ago
London, Greater London, United Kingdom Eden Scott Full timeService Desk Coordinator OpportunityWe are seeking a highly skilled Service Desk Coordinator to join our team at Eden Scott. As a key member of our IT service desk, you will be responsible for providing exceptional customer service and technical support to our clients.Key Responsibilities:Act as the primary point of contact for all service desk inquiries via...
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Service Desk Coordinator
4 weeks ago
London, Greater London, United Kingdom CV-Library Full timeService Desk CoordinatorCBW is seeking a highly organized and detail-oriented Service Desk Coordinator to join their team in Central London. As a Service Desk Coordinator, you will be responsible for ensuring the smooth operation of all aspects of production, working closely with the Head of Water Treatment to plan and schedule engineers' workload and...
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Service Desk Coordinator
4 weeks ago
London, Greater London, United Kingdom CV-Library Full timeService Desk CoordinatorCBW is seeking a highly organized and detail-oriented Service Desk Coordinator to join their team in Central London. As a Service Desk Coordinator, you will be responsible for ensuring the smooth operation of all aspects of production, working closely with the Head of Water Treatment to plan and schedule engineers' workload and...
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Service Desk Coordinator
1 month ago
London, Greater London, United Kingdom Options Resourcing Ltd Full timeJob Title: Service Desk CoordinatorWe are seeking a highly organized and detail-oriented Service Desk Coordinator to join our team at Options Resourcing Ltd. As a key member of our support team, you will be responsible for providing exceptional customer service and administrative support to our clients and internal stakeholders.Key Responsibilities:Provide...
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Service Desk Coordinator
1 month ago
London, Greater London, United Kingdom Options Resourcing Ltd Full timeJob Title: Service Desk CoordinatorWe are seeking a highly organized and detail-oriented Service Desk Coordinator to join our team at Options Resourcing Ltd. As a key member of our support team, you will be responsible for providing exceptional customer service and administrative support to our clients and internal stakeholders.Key Responsibilities:Provide...
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Service Desk Coordinator
2 weeks ago
London, Greater London, United Kingdom Reed Full timeAs a Service Desk Coordinator at Reed, you will be the first point of contact for our clients and their customers, providing exceptional customer service and support.Key responsibilities include:Handling queries from clients in a timely and professional mannerBuilding strong relationships with suppliers and clients through effective communication and rapport...
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Front Desk Coordinator
4 weeks ago
London, Greater London, United Kingdom Her Full timeJob Title: Front Desk CoordinatorWe are seeking a highly skilled and experienced Front Desk Coordinator to join our team at Rapport. As a Front Desk Coordinator, you will be the first point of contact for all guests entering the building, providing a warm and welcoming experience.Key Responsibilities:Manage the front desk and reception area, ensuring a...
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Front Desk Coordinator
4 weeks ago
London, Greater London, United Kingdom Her Full timeJob Title: Front Desk CoordinatorWe are seeking a highly skilled and experienced Front Desk Coordinator to join our team at Rapport. As a Front Desk Coordinator, you will be the first point of contact for all guests entering the building, providing a warm and welcoming experience.Key Responsibilities:Manage the front desk and reception area, ensuring a...
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Service Desk Coordinator
4 weeks ago
London, Greater London, United Kingdom CBW Staffing Solutions Full timeJob DescriptionWe are seeking a highly organized and communicative Service Desk Coordinator to join our team at CBW Staffing Solutions in Central London. As a key member of our operations team, you will be responsible for planning and scheduling engineers' workload, liaising with clients, and maintaining a portfolio of clients.Key Responsibilities:Plan and...
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IT Service Desk Manager
4 weeks ago
London, Greater London, United Kingdom Meltwater Full timeIT Service Desk ManagerMeltwater is seeking an experienced IT Service Desk Manager to lead and supervise the EMEA IT Service Desk team. The successful candidate will be responsible for overseeing daily operations, ensuring high levels of customer satisfaction, and coordinating with IT leaders and team members to provide a world-class experience to the...
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IT Service Desk Manager
4 weeks ago
London, Greater London, United Kingdom Meltwater Full timeIT Service Desk ManagerMeltwater is seeking an experienced IT Service Desk Manager to lead and supervise the EMEA IT Service Desk team. The successful candidate will be responsible for overseeing daily operations, ensuring high levels of customer satisfaction, and coordinating with IT leaders and team members to provide a world-class experience to the...
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Front Desk Coordinator
1 week ago
London, Greater London, United Kingdom Lucky Voice UK Full timeFront Desk CoordinatorWe are seeking a highly skilled and enthusiastic Front Desk Coordinator to join our team at Lucky Voice UK. As a Front Desk Coordinator, you will be the first point of contact for our guests, providing exceptional customer service and ensuring a warm and welcoming experience.Key Responsibilities:Manage our booking systems to ensure...
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Front Desk Coordinator
2 weeks ago
London, Greater London, United Kingdom Accor Hotels Full timeJob SummaryWe are seeking a highly organized and detail-oriented Front Desk Coordinator to join our team at Accor Hotels. The successful candidate will be responsible for coordinating and monitoring major group movements for meetings and conferences, ensuring that action plans cover all areas of operations. Coordinate and monitor major group movements for...
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IT Service Desk Manager
3 weeks ago
London, Greater London, United Kingdom Meltwater Full timeIT Service Desk ManagerMeltwater is seeking an experienced IT Service Desk Manager to lead and supervise the EMEA IT Service Desk team. The successful candidate will be responsible for overseeing daily operations, ensuring high levels of customer satisfaction, and coordinating with IT leaders and team members to provide a world-class experience to the...
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IT Service Desk Manager
3 weeks ago
London, Greater London, United Kingdom Meltwater Full timeIT Service Desk ManagerMeltwater is seeking an experienced IT Service Desk Manager to lead and supervise the EMEA IT Service Desk team. The successful candidate will be responsible for overseeing daily operations, ensuring high levels of customer satisfaction, and coordinating with IT leaders and team members to provide a world-class experience to the...
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IT Service Desk Manager
2 weeks ago
London, Greater London, United Kingdom https:jobs-redefined.cositemap Full timeIT Service Desk ManagerMeltwater is seeking an experienced IT Service Desk Manager to lead and supervise the EMEA IT Service Desk team. The successful candidate will be responsible for overseeing daily operations, ensuring high levels of customer satisfaction, and coordinating with IT leaders and the team to provide a world-class experience to the...
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IT Service Desk Manager
2 weeks ago
London, Greater London, United Kingdom https:jobs-redefined.cositemap Full timeIT Service Desk ManagerMeltwater is seeking an experienced IT Service Desk Manager to lead and supervise the EMEA IT Service Desk team. The successful candidate will be responsible for overseeing daily operations, ensuring high levels of customer satisfaction, and coordinating with IT leaders and the team to provide a world-class experience to the...
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IT Service Desk Manager
3 weeks ago
London, Greater London, United Kingdom Smartdesc Full timeService Desk Manager Job DescriptionWe are seeking a skilled Service Desk Manager to join our team at Smartdesc, a leading IT Managed Service Provider (MSP) serving the UK non-profit sector. As a Service Desk Manager, you will be responsible for leading and managing our client's Service Desk end-to-end, ensuring adherence to their Service Level Agreement...
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IT Service Desk Manager
3 weeks ago
London, Greater London, United Kingdom Smartdesc Full timeService Desk Manager OpportunityWe are seeking a skilled Service Desk Manager to join our team at Smartdesc, a leading IT Managed Service Provider (MSP) serving the UK non-profit sector. As a Service Desk Manager, you will be responsible for leading and managing our client's Service Desk end-to-end, ensuring adherence to their Service Level Agreement (SLA),...
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IT Service Desk Manager
3 weeks ago
London, Greater London, United Kingdom Smartdesc Full timeService Desk Manager OpportunityWe are seeking a skilled Service Desk Manager to join our team at Smartdesc, a leading IT Managed Service Provider (MSP) serving the UK non-profit sector. As a Service Desk Manager, you will be responsible for leading and managing our client's Service Desk end-to-end, ensuring adherence to their Service Level Agreement (SLA),...