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Service Desk Advisor

4 months ago

London, United Kingdom Multi Trades Recruitment Limited Full time

**Job Title**: Service Desk Advisor

**Shift Pattern**:Monday - Friday, 8am-5pm

**Salary**:£13.03

**Weekly Pay**

**Responsibilities**:

- Prioritize and assign service desk calls to appropriate teams or individuals.
- Escalate service desk calls that require further attention.
- Ensure all service desk calls are resolved within agreed timeframes.
- Provide regular updates to customers on the status of their service desk calls.
- Liaise with other teams to resolve service desk issues.
- Maintain accurate records of all service desk activities.
- Provide support to the wider facilities management team as required.

**Requirements**:

- Previous Service Desk Experience would be beneficial.
- Understanding of FM business or the willingness to learn.
- Able to pass a CTC.
- Excellent customer service and communication skills.
- Strong planning and organizational skills.
- Ability to work under pressure and tight deadlines.
- Attention to detail and accuracy.
- Good IT skills, including Microsoft Office.

**About Multi Trades Recruitment Limited**: