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Reservations Manager

1 month ago

Charing Kent, United Kingdom Change Hospitality Full time €35,000

Reservations Manager
Please read the following job description thoroughly to ensure you are the right fit for this role before applying.

Central London

£35k

My Client: Are thrilled to announce the launch of their first UK location in the vibrant heart of London. Their restaurant will showcase contemporary, sophisticated Eastern Mediterranean cuisine, emphasizing fresh, seasonal, and locally grown produce with premium ingredients. Spanning nearly 8000 sq ft, the venue will feature a relaxed, upscale atmosphere with an open kitchen, outdoor seating, bar seating, and a selection of private dining rooms. They will offer lunch, dinner, and weekend brunch, creating an unforgettable dining experience.

Job Description: As the Reservations Manager , you will be instrumental in managing our reservation system, ensuring smooth and efficient bookings, and providing outstanding customer service. You will oversee all reservation activities, from initial inquiries to final confirmations, ensuring a seamless and delightful experience for our guests. If you are a highly organized, customer-focused professional with a passion for the restaurant industry, we want to hear from you

Key Responsibilities:

  • Reservation Management:
    • Manage all restaurant reservations, ensuring efficient and accurate booking processes.
    • Respond promptly to reservation inquiries via phone, email, and online platforms.
    • Maintain and optimize the reservation system to maximize table occupancy and turnover.
  • Customer Service:
    • Deliver exceptional customer service, addressing guest inquiries, special requests, and concerns with professionalism and courtesy.
    • Ensure a personalized and welcoming experience for all guests from their initial contact through their visit.
    • Handle VIP and special occasion bookings, ensuring memorable and seamless experiences.
  • Team Coordination:
    • Collaborate with the front-of-house and management teams to align on reservation details and guest preferences.
    • Communicate effectively with kitchen and service staff to ensure smooth operations and high service standards.
    • Train and mentor reservation staff, promoting a culture of excellence and continuous improvement.
  • System and Process Optimization:
    • Implement and maintain reservation management systems, ensuring data accuracy and efficiency.
    • Analyse reservation trends and provide regular reports to the management team, identifying opportunities for improvement.
    • Develop and refine reservation policies and procedures to enhance guest satisfaction and operational efficiency.
  • Marketing and Promotion:
    • Work with the marketing team to promote special events, seasonal offers, and exclusive dining experiences.
    • Manage online presence, updating reservation platforms and responding to online reviews.
    • Identify and pursue opportunities to increase reservations and revenue through targeted marketing efforts.
  • Problem Resolution:
    • Resolve reservation-related issues or conflicts promptly and professionally.
    • Implement feedback mechanisms to continually enhance the reservation experience.
    • Ensure compliance with all regulations and standards.

Qualifications:

  • Proven experience in a reservations management role within the hospitality or restaurant industry.
  • Strong organizational and multitasking skills.
  • Excellent communication and interpersonal skills.
  • Proficiency in reservation management software and Microsoft Office Suite.
  • Ability to work effectively under pressure in a fast-paced environment.
  • Exceptional attention to detail and a customer-centric approach.

Apply Now

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