Booking Coordinator

4 weeks ago


Charing, United Kingdom Property by Capital Limited Full time £24,000

Company Overview
The qualifications, skills, and relevant experience required for this position can be found in the detailed description below.

Property by Capital Limited operates with the core values of a family-run enterprise, boasting a continually expanding portfolio of residences across the city.

Position Summary

We are seeking to fill a junior role within our organization. This position encompasses managing reservations, processing payments, engaging with customers through various communication channels, and handling general booking administration. At its essence, this role is centered around customer service, and we are in search of an individual who embodies a customer-focused mindset. There are pathways for professional development into Sales, Long-term Rentals, Contracting, Property Management, or further advancement within Reservations.

The successful candidate will be stationed at our Head Office and will collaborate with a small yet ambitious team. We consider this role to be pivotal for our operations, as it directly influences the outcomes of each team member's efforts. From business development to sales, marketing, and promotion, the ultimate objective is to drive bookings and, consequently, revenue.

Ideal Candidate Profile

We are looking for candidates who possess the following attributes:

- A proactive individual with a strong desire to excel in this role.

- An eagerness to enhance their skills, with a keen interest in the property and hospitality sectors.

- A team player who can also work independently, including the ability to manage tasks without supervision once trained.

- A willingness to engage in various responsibilities beyond the primary job description, as our small team requires versatility and involvement in multiple areas.

- A commitment to delivering exceptional customer service and effectively resolving issues.

- The ability to think critically and act proactively in both office and external environments.

- Ideally, some familiarity with the city, including knowledge of locations, attractions, and recommendations for visitors.

- Proficient written and verbal communication skills in English; additional languages are advantageous.

- Strong proficiency in Microsoft applications, with familiarity in Apple software being a plus.

The successful candidate will also need to demonstrate resilience and adaptability to thrive in a dynamic, fast-paced entrepreneurial setting.

Key Responsibilities

- Promote properties and provide guests with quotes and availability options.

- Schedule and manage payments for upcoming reservations.

- Oversee system closeouts and coordinate with wholesale clients.

- Address guest inquiries before and after their stays.

- Update and upload new rates across all platforms.

- Manage the reservation process to ensure optimal room occupancy.

- Collaborate with the Operations Team to maintain property standards and upkeep.

Previous experience with Online Travel Agencies (OTAs), wholesalers, and agents is beneficial.

Comprehensive training will be provided, as we utilize various systems to manage our properties and bookings.

Work Hours: Shift Patterns

Wednesday to Sunday, with hours to be discussed during the interview process.



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