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F&B and Events Coordinator

2 months ago

Charing, United Kingdom One Aldwych Full time

Position Overview

One Aldwych stands out as a truly independent hotel in London, offering a unique experience that goes beyond mere accommodation. We pride ourselves on our distinctive approach, characterized by a warm and welcoming atmosphere. Join us in crafting the next chapter of our story.

Our hotel is designed to be more than just a place to stay; each suite and room reflects a contemporary and stylish essence, ready to host and captivate our guests. The bespoke furnishings and fittings are sourced from British artisans, embodying the modern, independent spirit we cherish.

We believe One Aldwych is the ideal destination for those who appreciate the essence of London, providing access to premier entertainment and cultural experiences, with galleries, museums, West End theatres, and the renowned Royal Opera House just moments away.

Employee Benefits

  • 28 to 32 days of annual leave (increasing with tenure)
  • Complimentary overnight stay with a dining experience
  • Career development opportunities with regular performance evaluations
  • £1,000 referral bonus for successful hires
  • 50% discount at our Food and Beverage venues
  • Cycle to work scheme or public transport loan
  • Uniform provision and meals during shifts
  • Discounted rates for friends and family
  • Employee support programs
  • Recognition programs, long service awards, and staff appreciation initiatives

Key Qualifications

• Our achievements are rooted in the strength of our independent ethos and the commitment to excellence demonstrated by our team members.

• As a vital part of our Food & Beverage division, you will focus on delivering memorable and personalized experiences for both guests and colleagues.

• Attention to detail is crucial; you should be adept at capturing guest feedback and presenting information accurately to all stakeholders.

• Previous experience in a similar capacity within a luxury setting is advantageous.

• Proficiency in spoken and written English is essential, along with familiarity with computer systems such as Opera, Adeco, and Microsoft Excel.

Responsibilities

• Utilize Opera, OpenTable, The Fork, and Microsoft Office efficiently to manage various tasks.

• Handle reservations for all Food and Beverage outlets within the hotel.

• Manage correspondence related to meetings, events, and food and beverage inquiries, ensuring timely responses.

• Update reservation systems with pertinent event details and special menu information.

• Oversee online reservation availability and collaborate with the operations team to optimize guest service and revenue.

• Accurately input and track all inquiries and bookings in the relevant systems.

• Liaise with the Marketing team regarding menu updates and website content accuracy.

• Regularly check the functionality of online reservation channels and address any issues in collaboration with the operations and marketing teams.

• Conduct property tours to showcase the hotel’s offerings at convenient times for potential clients.

• Prepare and distribute detailed Banquet Event Orders (BEO) to operational departments in advance of events.

• Work with the reservations team to create and present proposals for event inquiries that include accommodation.

• Coordinate with key hotel departments to ensure event requirements are met to the highest standards.

• Lead weekly BEO meetings with operational teams.

• Send out branded materials, menus, and proposals as needed.

• Gather relevant information and assist clients throughout the event planning process to ensure seamless execution.

• Prepare printed materials for Private Dining events in advance.

• Maintain accurate records and correspondence with external and internal parties, ensuring regular updates and meticulous checks.

• For select events, be present to welcome guests upon arrival whenever feasible.