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Booking Operations Coordinator

3 months ago

Charing, United Kingdom Stonegate Group Full time £24,000
Role Overview: It is essential to meticulously review all relevant application materials prior to proceeding with the application process.
As a Booking Operations Coordinator, you will collaborate with your team member to manage the daily functions and administration of the online reservation platform. Your role will involve assisting venues and various stakeholders within the organization to facilitate the successful execution of pre-arranged sales to customers.
Key Responsibilities:

• Management of Incoming Communications - Ensure the inbox is cleared daily (excluding pending or on-hold messages), while adhering to the service level agreement for response times.

• Guest Conversion Management - Oversee booking requests and consistently strive for an optimal customer experience, aiming for the highest conversion rates of interested guests.

• Project Assignments (When Assigned) - Complete projects accurately within established guidelines and timelines.

• Team Collaboration - Foster a supportive and respectful team environment with a shared vision.
Compensation:
The remuneration for this position is £25,834 annually.
Work Schedule:
The team typically operates Monday to Friday; however, every third week, you will be required to work Tuesday to Saturday to provide weekend assistance. Additionally, there will be a rotation for bank holiday support.
Benefits:
  • 25 days of annual leave
  • Annual Leave Purchase Scheme
  • Pension Plan
  • Vitality Healthcare Coverage
  • Optional dental insurance program
  • Annual bonus opportunity
  • Discount card for Stonegate offerings across our managed venues
  • Online benefits portal with discounts at various retailers
At Stonegate Group, we take pride in being the largest operator of pubs, bars, and late-night venues in the UK. Our diverse and well-known brands include Slug & Lettuce, Be At One, and Popworld. Discover more about a career with Stonegate Group.
If you require any adjustments during the recruitment process due to a disability as defined by the Equality Act 2010, please inform us in advance so that necessary support can be arranged.