Reservations Operations Supervisor

4 weeks ago


Charing, United Kingdom Novotel London West Full time
Company Overview

Novotel London West is a prominent member of Accor, a leading global hospitality organization. Renowned for its extensive conference and accommodation facilities, the hotel caters to the international business sector, offering space for up to 3000 attendees across 33 meeting rooms. With 630 well-appointed bedrooms, it serves both business and leisure travelers.

Role Overview

Enhance your understanding of this position by reviewing the following details.

Key Responsibilities
  • Collaborate with the Reservations Manager to oversee and optimize the daily functions of the Reservations Department, ensuring departmental goals are met.
  • Assign responsibilities to team members and prepare their work schedules effectively.
  • Ensure all administrative tasks are completed with precision and in line with departmental and hotel standards.
  • Partner with the Reservations Manager to develop and execute tailored training programs for individuals and the team.
  • Engage with the groups team daily to ensure all inquiries are assessed and addressed within established brand timelines.
  • Assist in drafting contracts for the leisure market, including FIT, group allocations, and series bookings.
  • Collaborate closely with the Director of Sales & Marketing, Reservations Manager, and Revenue Manager to establish daily pricing and strategic business initiatives aimed at maximizing occupancy and Average Daily Rate (ADR).
  • Prepare financial and Key Performance Indicator (KPI) reports for presentation during monthly departmental and weekly commercial meetings.
Required Qualifications
  • Minimum of 2 years of experience in a hotel reservations environment.
  • Strong problem-solving, analytical, motivational, organizational, and training skills.
  • Proficient knowledge of reservations systems, particularly Opera Cloud, and the Microsoft Office suite is highly advantageous.
  • Familiarity with Revenue Management principles is essential.
Additional Benefits

As a valued member of our team, you will enjoy:

  • Complimentary overnight stays in our UK hotels and a 50% discount at any Accor restaurant (terms and conditions apply).
  • Special hotel rates globally across Accor properties.
  • Opportunities for continuous learning and personal development through our Accor Academy.
  • Support for your well-being in both professional and personal aspects.
  • The chance to expand your experience across 5000 hotels in over 100 countries.
  • Active participation in initiatives aimed at fostering a more inclusive and sustainable world.
  • Numerous additional benefits and perks designed to help you grow and express your individuality.

AMRT1_UKCT



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