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EMBRACE A NEW CHALLENGE

The Westin London City is situated in a stunning riverside setting, offering breathtaking views of London's historic River Thames. Our luxury spa hotel features 225 meticulously designed guest accommodations, including rooms, suites, and residences, all equipped with the Westin Heavenly Bed, modern bathrooms, and complimentary high-speed Wi-Fi. Guests can enjoy a wide range of Westin services and amenities tailored to enhance their stay.

Our vision is to be the leading wellness brand in the hospitality sector, empowering guests to reclaim their well-being and thrive while traveling, ensuring they can be their best selves.

At The Westin London City, our team members play a crucial role in realizing our wellness vision. We encourage you to elevate the guest experience and achieve your full potential in your role by fostering a nurturing and supportive work environment.

A DAY IN THE LIFE OF AN OPERATIONS SUPERVISOR AT THE WESTIN LONDON CITY

Responsibilities include:

Reporting to the Front of House, your daily tasks will encompass the following:

• Effectively oversee the Front Desk team, addressing inquiries, providing training, and supporting their overall development in collaboration with the Reception Manager.
• Act as the representative of property management in resolving guest-related issues.
• Serve as the primary liaison for coordination between the Housekeeping and Front Office departments regarding room readiness, issues, and prioritization (in conjunction with the Guest Experience Manager).
• Proactively manage overbooking situations by collaborating with senior rooms management and revenue teams to secure satisfactory alternative accommodations.
• Adhere to all company policies and procedures; ensure that uniform and personal appearance are clean, professional, and aligned with the Westin Brand; maintain confidentiality of proprietary information.

WHAT WE SEEK FROM YOU

We prioritize personality and potential, but here are some essential qualities and skills we are looking for:

To excel in the role of Operations Supervisor , you should possess the following attributes:

• A friendly and welcoming demeanor.
• Flexibility and adaptability to various working conditions and hours.
• A forward-thinking mindset that encourages innovative ideas.
• Knowledge of emergency protocols, including procedures for accidents, thefts, and other critical incidents.
• Proficient oral and written communication skills in English; additional languages are a plus.
• A positive, can-do attitude.
• Familiarity with Opera PMS and GXP Empower is advantageous.
• A commitment to the values and beliefs of the Westin Brand.
• Strong training and interpersonal skills.

WHAT WE PROVIDE

We offer a comprehensive benefits package designed to support our team members and enhance our workplace culture:

• Flexible working arrangements (subject to role and probationary review).
• Staff accommodation rates across UK properties.
• Life Assurance coverage.
• Cycle to Work Scheme.
• Technology Scheme.
• Health Cash Plan.
• Referral Bonus Program.
• Workplace pension scheme.
• Access to Employee Assistance Program (EAP) and Wellbeing Support.
• Eyecare vouchers.
• Opportunities for Continuous Learning & Development.
• Recognition Program.
• Participation in social events.
• Meals on Duty (resulting in significant annual savings).

EQUAL OPPORTUNITIES

4C Group and The Westin London City are committed to being equal opportunity employers.

ABOUT 4C GROUP

4C Group is a global organization that manages and develops properties and hotels in key business districts and leisure destinations across various regions. Established in 2010, the company builds on a legacy of family property management that dates back to the 1990s. Our mission is to operate sustainably, delight guests and investors, and strive to create a positive environmental and social impact within local communities.