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Lounge Operations Supervisor

2 months ago

Charing, United Kingdom 41 Hotel Full time £35,000

Lounge Operations Supervisor - Exclusive Hotel for Residents in London

Exceptional benefits and service charge included

The Food & Beverage division is in search of a dedicated Lounge Operations Supervisor to deliver exceptional service to guests in this remarkable establishment.

Work Schedule: 5 days on, 2 days off / 40 hours weekly

Compensation: Up to £39,000 annually, inclusive of service charge (£32,000 base salary + service charge)

We seek an individual with prior hospitality experience, outstanding communication abilities, and meticulous attention to detail, capable of managing multiple tasks. This role offers significant advancement potential and is ideal for someone with a vibrant personality and a proactive approach.

As a Lounge Operations Supervisor, your responsibilities will include:

  • Ensuring prompt and professional guest service during operational hours
  • Being actively present on the floor during service times
  • Maintaining a welcoming and upscale environment in the lounge
  • Recruiting, training, and overseeing lounge personnel
  • Addressing and resolving any guest inquiries and issues
  • Ensuring that all food and beverage offerings meet established standards as per the SOP manual
  • Maximizing sales opportunities

41 Hotel is part of the Red Carnation Hotel Collection, a family-owned hospitality group with 19 exquisite properties worldwide.

We have received numerous accolades, including Best Employer and Sustainable Business at the Cateys. Our commitment to employee development has been recognized with the Princess Royal Training Award by HRH The Princess Royal and City & Guilds, and we proudly hold the Platinum Investors in People accolade globally. Additionally, we have been recognized as a Top Employer in the United Kingdom, affirming our dedication to excellent employee conditions.

41 Hotel, a member of the Red Carnation Hotel Collection, has been rated the top hotel in the UK by TripAdvisor and boasts a prestigious Forbes Five Star Rating. This luxurious, residents-only hotel is a hidden gem overlooking the Royal Mews at Buckingham Palace, just minutes from Victoria Station. With 30 opulent rooms and suites and a breathtaking Executive Lounge, this five-star deluxe hotel is both discreet and full of character.

What we offer:

  • Professional, award-winning training and development opportunities
  • Referral bonus scheme for friends and family worth up to £600
  • Complimentary meals during shifts
  • 30% discount on food and 25% discount on beverages at any Red Carnation Hotel outlets
  • Provided uniform and dry cleaning services
  • Holiday allowance that increases with tenure, up to 25 days
  • Two paid volunteering days each year
  • Access to Employee Assistance Programme
  • Hotel-based recognition incentives (Employee of the Month up to £200)
  • Discounted accommodation rates with The Red Carnation Hotel Collection & The Travel Corporation globally
  • Staff Appreciation Party and other Employee Recognition Events

Join us in this exciting opportunity.

We electronically scan and store a copy of your passport/visa and/or ID card to verify the authenticity of the document and establish the Right to Work in the UK.