Accommodation Services Coordinator
4 weeks ago
Novotel London West is a prominent establishment within the Accor group, recognized as a leading entity in the hospitality sector. Our hotel stands out as one of the largest venues for conferences and lodging, catering to the international business community with the capacity to host up to 3000 attendees across 33 versatile meeting spaces. We offer a comfortable stay for both business and leisure travelers in our 630 well-appointed rooms.
Key Responsibilities
- Ensure that all administrative tasks are executed with precision, adhering to departmental and hotel protocols.
- Collaborate with the Reservations Manager to develop and implement tailored training programs for both individuals and the department.
- Engage with the groups team daily to ensure that all inquiries are thoroughly assessed and addressed within the established brand timelines.
Strategic Collaboration
- Work closely with the Director of Sales & Marketing, Reservations Manager, and Revenue Manager to establish daily pricing strategies and business plans aimed at optimizing occupancy rates and Average Daily Rate (ADR).
Financial Oversight
- Prepare and present departmental financial and Key Performance Indicator (KPI) results during monthly departmental and weekly commercial meetings.
Qualifications
- A minimum of 2 years of experience in a hotel reservations environment.
- Strong problem-solving, analytical, and organizational skills, along with the ability to motivate and train others.
- Proficiency in reservations systems, particularly Opera Cloud, and the Microsoft Office suite is highly advantageous.
- A solid understanding of Revenue Management principles is essential.
Employee Benefits
- Enjoy complimentary overnight stays at our UK hotels and a 50% discount at any Accor restaurant (terms and conditions apply).
- Access to discounted rates at Accor hotels worldwide.
- Support for your well-being in both professional and personal aspects.
- Explore a wealth of opportunities across 5000 hotels in over 100 countries.
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