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Guest Services Coordinator

2 months ago

Charing, United Kingdom artotel Hoxton Full time £13

Guest Services Coordinator
We are seeking a dedicated Guest Services Coordinator to join our dynamic team at art'otel Hoxton. This role is essential in ensuring our guests enjoy a memorable and seamless experience during their stay.

As a Guest Services Coordinator, you will be part of a vibrant environment that celebrates art and culture, providing exceptional service to our guests.

What We Offer:

  • Competitive Salary: £12.96 per hour
  • Significant discounts on hotel stays across Europe, applicable to family and friends
  • Food and beverage discounts at our on-site restaurants and bars for your entire party
  • Generous holiday allowance of 30 days per year, including public holidays, with increases based on tenure
  • Complimentary meals during shifts
  • Access to early wage withdrawal through Wagestream
  • Referral bonuses for recommending friends - up to £750
  • Wellness initiatives including gym discounts
  • Cycle-to-work scheme and free cycling lessons
  • Exclusive discounts at numerous retailers, attractions, and entertainment venues
  • Complimentary dry cleaning for work attire
  • Annual staff gatherings and events
  • Company pension scheme and comprehensive training programs

Your Responsibilities:

  • Ensure guests receive outstanding service through face-to-face interactions, phone calls, and email correspondence
  • Act as the primary contact for long-stay guests, welcoming them and conducting regular check-ins
  • Aim to deliver exceptional service with every guest interaction, from check-in processes to general inquiries
  • Possess a solid understanding of the local area to assist guests effectively
  • Exhibit a strong work ethic, maintaining a professional appearance and demeanor
  • Collaborate effectively with various departments to enhance guest experiences

If you are passionate about hospitality, art, and culture, and thrive in a creative environment, art'otel Hoxton is the perfect place for you to showcase your talents. We are committed to inspiring our guests through exceptional service and enriching their appreciation for the arts.

Join us in creating unforgettable experiences.