Accounts Management Specialist

4 weeks ago

Charing, United Kingdom The Park Tower Hotel Knightsbridge Full time

POSITION OVERVIEW

We invite you to explore the following job responsibilities and ensure you have the necessary qualifications.

The Accounts Management Specialist plays a vital role within the front office team, serving as the primary liaison for guests while working closely with the Sales Division.

This position is accountable for optimizing revenue by leading the team in managing reservation inquiries, modifications, and cancellations from guests through various communication channels.

This role is essential in promoting loyalty program enrollments and assisting in data analysis to uncover revenue enhancement opportunities.
Allocate rooms based on guest preferences and requests whenever feasible. Pre-register selected guests and prepare key packets. Organize and oversee check-in/pre-registration processes for arriving groups. Monitor and accommodate requests for room or check-out modifications when possible; communicate updates to relevant staff. Confirm reservations and cancellations. Review out-of-order rooms on a daily basis. Ensure pricing aligns with market codes and document any exceptions. Verify and adjust guest billing as necessary. Maintain guest documentation and paperwork. Facilitate all guest check-ins/check-outs. Activate room keys and secure valid payment. Identify any over-commitments and perform duplicate reservation checks; block rooms as needed. Generate daily reports. Follow up with guests to ensure their requests or concerns have been addressed satisfactorily. Accurately receive, record, and relay messages.

RESPONSIBILITIES

Coordinate tasks and collaborate with other departments; serve as a role model or mentor within the department; assign and ensure timely completion of work tasks that meet quality standards.

Adhere to all company policies and procedures; maintain a clean and professional appearance; uphold confidentiality of proprietary information; safeguard company assets.

Communicate clearly and professionally with others; prepare and review written documents thoroughly; answer telephones with appropriate etiquette.

Foster and maintain positive working relationships with colleagues; support the team in achieving common objectives; listen and respond appropriately to the concerns of fellow employees.

Read and visually verify information in various formats. Perform other reasonable job duties as assigned.
In recognition of your dedication, we offer:
~ Service Charge
~ Discounted accommodation in numerous hotels worldwide
~ Affordable breakfast options in European hotels
~ Discounts on food and beverages at our restaurants and bars
~ Special offers for friends and family
~ 28 holiday days (increasing with tenure)
~ Paid breaks and complimentary meals during shifts
~ Employee Assistance Program
~ Company Pension Scheme
~ Cycle to Work and EyeCare initiatives
~ Access to a benefits hub offering discounts and rewards across various brands
~ Wellness and mental health programs
~ Engaging staff events and activities
~ Recognition awards and gifts for length of service and monthly achievements
~ Comprehensive training and development opportunities
~ Unlimited career advancement possibilities (both locally and internationally)
~ and much more

WORK ENVIRONMENT:

Located in a prestigious area, The Park Tower Knightsbridge is part of a renowned luxury hotel brand, offering a blend of timeless elegance and modern design. Our accommodations provide spacious layouts with stunning views.

Suites feature exceptional service and breathtaking vistas of the city skyline. We are committed to fostering a diverse workforce and maintaining an inclusive, people-first culture.

We uphold non-discrimination principles on any protected basis, including disability and veteran status, or any other basis covered under applicable law.

AMRT1_UKCT

  • IT Support Specialist

    4 weeks ago

    Charing, United Kingdom Connexa Technology Limited Full time £35,000

    Position: IT Support Specialist Location: London, Soho Connexa Technology Limited is dedicated to providing exceptional customer service and leveraging state-of-the-art technology to enhance our global operations. We are seeking a skilled IT Support Specialist to contribute to our mission of excellence. In this role, you will be instrumental in delivering...

  • IT Support Specialist

    3 weeks ago

    Charing, United Kingdom Connexa Technology Limited Full time £35,000

    Job Title : IT Support Specialist Location : London, Soho Company Overview: Connexa Technology Limited is a prominent name in the IT recruitment sector, recognized for its rapid growth and commitment to connecting talent with technology. We are dedicated to fostering an environment that champions innovation and excellence in service delivery. Job...

  • Public Relations Account Specialist

    3 weeks ago

    Charing, United Kingdom PR Futures Full time £25,000 - £30,000

    Salary: £27,000 - £30,000 Position Overview: We are looking for a talented PR Account Specialist to join our dynamic team at PR Futures, one of the UK's leading public relations firms. About Us: Our agency collaborates with a diverse portfolio of renowned consumer, food and beverage, and retail brands, many of which are recognized globally. Located in a...

  • Senior PR Account Executive

    4 weeks ago

    Charing, United Kingdom Premier Resourcing Full time £45,000

    Position Overview Our client is embarking on an exciting journey to expand their operations and is seeking a Senior PR Account Executive to play a pivotal role in establishing their presence in a new market. Compensation Salary: Approximately £45,000 This role offers the flexibility of remote work, with the option to utilize a co-working space for two days...

  • AV Account Manager

    4 weeks ago

    Charing, United Kingdom ARC IT Recruitment Ltd Full time £35,000

    Position: AV Account ManagerLocation: London/HybridOverview:An AV Account Manager is required by a prestigious independent audiovisual media agency. This organization is recognized for its innovative approach and is seeking a proactive individual to play a vital role within their AV division.Key Responsibilities:- Collaborate closely with internal client...

  • Talent Management Assistant

    4 weeks ago

    Charing, United Kingdom BBA Management -1 Full time £30,000

    Client Relations:Developing a comprehensive and current understanding of clients, including their participation in performances, screenings, and relevant recordings. # Ensuring that all client data is meticulously documented in the Company’s database systems. # Coordinating client meetings, which may involve arranging transportation, accommodations, dining...

  • IT Account Manager

    6 days ago

    Charing Cross, United Kingdom NMS Recruit Full time

    Job Summary:NMS Recruit is seeking a dedicated IT Account Manager to join our team. As an IT Account Manager, you will be responsible for managing and nurturing client relationships, ensuring that their IT needs are met with the highest levels of customer satisfaction.Key Responsibilities:Manage and maintain strong relationships with clients, acting as their...

  • Event Coordination Specialist

    3 weeks ago

    Charing, United Kingdom Mercure Earls Court Full time

    Company OverviewMercure & ibis London Earls Court, along with Barnabys Restaurant & Bar, offers guests a welcoming atmosphere, spacious accommodations, and stunning views of the London skyline. We are currently undergoing an exciting refurbishment aimed at elevating our hotel to a four-star standard with a fresh branding approach. Our VisionWe are on the...

  • Sales Enablement Specialist

    4 weeks ago

    Charing, United Kingdom Comoro Full time £95,000 - £100,000

    Compensation: £95k to £100k plus performance bonus Work Arrangement: Hybrid model based in Central London Comoro is a leading global media and information services organization dedicated to empowering individuals and businesses to navigate the significant challenges and transformations occurring worldwide. By leveraging analytical precision, worldwide...

  • Credit Control Specialist

    6 days ago

    Charing Cross, United Kingdom RECfinancial Full time

    Job Opportunity: Credit Control SpecialistAbout the Role:We are seeking a highly skilled Credit Control Specialist to join our team at RECfinancial. As a Credit Control Specialist, you will play a crucial role in maintaining existing accounts, forming and maintaining long-term relationships with clients, and ensuring timely cash collection.Key...

  • Grants Management Specialist

    4 weeks ago

    Charing, United Kingdom Harris Hill Full time £17

    About the Role: We are thrilled to announce an opportunity with Harris Hill for the position of Grants Management Specialist. This role is pivotal in overseeing the management of grant and delivery initiatives within our organization. Key Responsibilities: Oversee the execution of projects and grant expenditures by evaluating progress reports, data...

  • Management Accountant

    6 days ago

    Charing Cross, United Kingdom Halliday Marx Full time

    Job Summary:Halliday Marx is seeking a highly skilled Management Accountant to join our team on a 12-month contract basis. As a key member of our finance team, you will be responsible for ensuring accurate and timely financial reporting for the UK and EMEA regions.Key Responsibilities:Prepare and review monthly and quarterly financial reports for EMEA and...

  • BMS Installation Specialist

    5 days ago

    Charing, United Kingdom Odin Recruitment Full time

    Odin Recruitment is seeking a skilled and motivated BMS Installation Specialist to lead the installation, commissioning, and maintenance of Building Management Systems (BMS) for a 12-month project. The ideal candidate will be responsible for the technical implementation of BMS solutions, ensuring seamless integration with existing infrastructure. This role...

  • BMS Installation Specialist

    5 days ago

    Charing, United Kingdom Odin Recruitment Full time

    Odin Recruitment is seeking a skilled and motivated BMS Installation Specialist to lead the installation, commissioning, and maintenance of Building Management Systems (BMS) for a 12-month project. The ideal candidate will be responsible for the technical implementation of BMS solutions, ensuring seamless integration with existing infrastructure. This role...

  • Risk Management Specialist

    6 days ago

    Charing Cross, United Kingdom ATG ENTERTAINMENT Full time

    About the RoleWe are seeking a highly skilled and experienced Risk Management Specialist to join our team at ATG Entertainment. As a key member of our Group Operations department, you will play a critical role in promoting good risk management practices across all levels of the business.Key ResponsibilitiesPromote and implement effective risk management...

  • Financial Accountant

    5 days ago

    Charing, United Kingdom CV Screen Ltd Full time £50,000

    Job Title: Financial AccountantJob Type: Full-timeLocation: Remote (with occasional visits to the office)Job Description:We are seeking an experienced Financial Accountant to join our team at CV Screen Ltd. As a key member of our finance department, you will play a crucial role in maintaining the financial health and stability of our business.Key...

  • Financial Accountant

    5 days ago

    Charing, United Kingdom CV Screen Ltd Full time £50,000

    Job Title: Financial AccountantJob Type: Full-timeLocation: Remote (with occasional visits to the office)Job Description:We are seeking an experienced Financial Accountant to join our team at CV Screen Ltd. As a key member of our finance department, you will play a crucial role in maintaining the financial health and stability of our business.Key...

  • Corporate Governance Specialist

    4 weeks ago

    Charing, United Kingdom Wellcome Trust Full time £73,406

    Contract Type: Permanent The Wellcome Trust is a prominent global charitable organization dedicated to enhancing health for all by funding scientific research, spearheading policy initiatives, and fostering collaborative partnerships. We are seeking a Corporate Governance Specialist to become a vital member of our team. In this role, you will be part of...

  • Senior Financial Accountant

    4 weeks ago

    Charing, United Kingdom THE BRITISH MUSEUM-1 Full time £57,286

    Senior Financial Accountant: Capital Management Finance Department Full-time Employment Permanent Position £Competitive Salary We are seeking a Senior Financial Accountant to collaborate with our exceptional team in delivering a premier financial accounting service related to capital initiatives. Your primary responsibilities will include developing...

  • Cigar Specialist

    4 weeks ago

    Charing, United Kingdom Corecruitment International Full time £70,000

    Cigar Specialist - £70,000Position Overview: We are seeking a skilled and knowledgeable Cigar Specialist to become a part of an exclusive private members establishment.In this role, you will report directly to the Head of Cigars and collaborate closely with fellow Cigar Specialists, as well as Spirit and Wine Specialists, to ensure the utmost quality in...