BOOKING SPECIALIST
Below is an overview of the qualifications and responsibilities for this position.

About Montcalm Collection

The Montcalm Collection represents a prestigious selection of luxury accommodations in London, characterized by their unique architectural styles and exceptional service. Each property tells a distinct story, offering guests a blend of historical charm and modern amenities.

Explore our diverse portfolio, which includes a contemporary hotel set in a former brewery, a stylish Georgian property, and a sophisticated establishment in a historic Royal Mail building.

Position Overview

We are seeking a meticulous and customer-focused Booking Specialist to join our esteemed team. In this role, you will be essential in managing reservations with precision, ensuring that every guest enjoys a seamless booking experience.

As part of our dynamic team, you will have the opportunity to contribute to the Montcalm Collection's ongoing success and enhance your professional journey. You will serve as a key representative for our hotels, ensuring that service excellence and guest satisfaction are consistently achieved.

Employee Benefits

• Supportive and collaborative team environment.
• Opportunities for career advancement within the organization.
• Recognition and rewards for outstanding performance.
• Access to a variety of discounts through our benefits platform.
• Comprehensive training programs, including both classroom and online learning.
• Generous holiday allowance, including public holidays, with additional leave after two years of service.
• Health benefits, including cash-back options for various health services.
• Discounts on fitness memberships.
• Complimentary meals during working hours.
• Free dry-cleaning service for uniforms.
• Inclusive pension plans.

Key Responsibilities

• Managing guest bookings through various channels, ensuring accuracy and efficiency.
• Delivering exceptional customer service by addressing inquiries and resolving reservation issues.
• Keeping informed about room rates, promotional offers, and hotel amenities.
• Accurately entering reservations into the system and communicating special requests to relevant departments.
• Overseeing room availability and optimizing occupancy levels.
• Handling cancellations, modifications, and no-show policies in accordance with company guidelines.
• Identifying opportunities to promote room upgrades and additional services during the booking process.
• Compiling daily and monthly reports on reservations for management review.
• Following up with guests to confirm their bookings and provide necessary information.
• Continuously enhancing knowledge of hotel offerings, local attractions, and industry trends.

Required Qualifications

• Previous experience in a booking or reservations role, preferably within luxury accommodations.
• Proficient in spoken and written English; additional language skills are a plus.
• Strong communication and interpersonal abilities.
• A genuine passion for hospitality and a commitment to providing outstanding guest experiences.
• Excellent attention to detail and organizational capabilities.
• Ability to work independently as well as collaboratively within a team.
• Familiarity with reservation systems, such as Opera, is advantageous.
• Customer-oriented mindset with a proactive approach to problem-solving.

Eligibility Criteria

Candidates must have the legal right to work in the UK. Visa sponsorship is not available for this position.

Commitment to Diversity

At Montcalm Collection, we embrace diversity and inclusion, valuing the unique perspectives that each individual brings to our team. We are dedicated to fostering a respectful workplace free from discrimination.

If this position aligns with your career goals, we encourage you to consider applying. We also invite you to explore other opportunities within our organization in the future.