Senior Hotel Reservations Specialist

3 weeks ago


Charing, United Kingdom Montcalm Collection Full time £26,000

Position Overview: We are seeking a dedicated and detail-oriented Reservations Specialist to join our esteemed team at Montcalm Collection. This role is pivotal in ensuring our guests receive exceptional service and support throughout their reservation experience.


About Montcalm Collection:
Montcalm Collection represents a prestigious selection of luxury accommodations in London, characterized by their unique architectural styles and rich histories. Each property within our collection offers a distinct narrative, contributing to the vibrant tapestry of the city.

Key Responsibilities:

  • Efficiently manage guest reservations through various channels, ensuring accuracy and attention to detail.
  • Maintain comprehensive knowledge of room rates, promotional packages, and hotel amenities.
  • Oversee room inventory to optimize occupancy levels and enhance revenue.
  • Process reservation modifications, cancellations, and no-shows in accordance with established policies.
  • Stay informed about local attractions and industry trends to provide guests with relevant information.

Qualifications:

  • Previous experience in a reservations role, preferably within luxury hotels or serviced apartments.
  • Exceptional verbal and written communication skills in English; proficiency in additional languages is a plus.
  • A genuine passion for hospitality and a commitment to delivering outstanding guest experiences.
  • Familiarity with hotel reservation systems, such as Opera, is advantageous.

What We Offer:

  • Opportunities for career advancement within the Montcalm Collection.
  • A recognition and rewards program to celebrate your contributions.
  • Access to a variety of discounts through our benefits platform.
  • Comprehensive training programs, including certified classroom and e-learning options.
  • Generous holiday allowance, including bank holidays, with additional leave after two years of service.
  • Health benefits, including cash-back on optical and dental services.
  • Discounted gym memberships and nutritious meals during shifts.
  • Inclusive pension schemes to support your future.

At Montcalm Collection, we embrace diversity and inclusion, valuing the unique perspectives that each individual brings to our team.



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