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Guest Relations Specialist
2 months ago
LONDON MARRIOTT HOTEL PARK LANE: WHERE EXCEPTIONAL SERVICE BEGINS
Discover unparalleled elegance in Mayfair at the London Marriott Hotel Park Lane. Ideally situated in the heart of the city, our prestigious 5-star establishment greets you with tailored luxury amenities and is conveniently located near some of London's most iconic landmarks. Our thoughtfully designed accommodations feature boutique-inspired elements, offering sumptuous bedding, marble bathrooms, and round-the-clock room service. Select rooms provide stunning views of Hyde Park. Enjoy a meal, Afternoon Tea, or evening cocktails at Lanes of London, or maintain your fitness routine at The Club at Park Lane, our wellness center equipped with an indoor pool, steam rooms, massage services, and a state-of-the-art gym. Our bright event spaces, exceptional planning, and world-class catering services make us an outstanding choice for hosting remarkable business meetings, social gatherings, and more. When it's time to explore the city, the best of London awaits just outside our doors - from Hyde Park to Oxford Street and Marble Arch. We are part of Marriott International, the world's leading, award-winning hospitality company with over 7,000 properties across 130 countries and territories globally. Embark on your career journey with Marriott.
Your 5-star experience is just around the corner.
We are in search of a Guest Relations Specialist to join our esteemed hotel team, celebrated for delivering outstanding hospitality. We seek a dedicated individual with inherent leadership qualities and a strong passion for luxury service.
ELIGIBILITY TO WORK IN THE UK
A points-based immigration system has been implemented affecting eligibility to work in the UK. Applicants with Irish citizenship, indefinite leave to enter, or indefinite leave to remain in the UK are eligible, including EU citizens who resided in the UK prior to the end of 2020. Please consult the Home Office website for further information.
POSITION OVERVIEW
Our roles extend beyond merely facilitating guest check-ins and check-outs. We aim to create experiences that are memorable and distinctive. Our Guest Relations Specialists take the initiative to provide a comprehensive range of services that guide guests throughout their stay. They are empowered to navigate their environment and take necessary actions. Whether addressing operational needs, fulfilling guest requests, completing reports, or sharing local highlights, the Guest Relations Specialist ensures that transactions are seamlessly integrated into the overall experience.
Regardless of your position, certain elements are essential for success: fostering a safe work environment, adhering to company policies and procedures, maintaining confidentiality, safeguarding company assets, upholding quality standards, and ensuring that your uniform, personal appearance, and communications remain professional. Guest Relations Specialists will be active and mobile (standing, sitting, or walking for extended periods) and will adopt a hands-on approach to their work (moving, lifting, carrying, pushing, pulling, and placing objects weighing up to 10 pounds without assistance). Excelling in these responsibilities (and other reasonable tasks as assigned) is crucial for Guest Relations Specialists to deliver exceptional service to our guests and contribute to our business success.
BENEFITS WE OFFER
A unique opportunity to be part of an award-winning global brand that celebrates your individual talents. Being part of Marriott International, the largest hospitality brand worldwide, opens doors to opportunities across the globe. Your potential is limitless. You will have access to fantastic and flexible benefits designed to support your personal growth.
- Competitive Salary + 28 days of holiday including bank holidays, increasing to a maximum of 31 days
- 50% discount on Food & Beverage when dining in the hotel
- Service charge upon successful completion of probation
- Length of service rewards and invitations to special events
- Monthly/yearly recognition programs
- World-class career opportunities within Marriott hotels tailored to your individual needs
- Heavily discounted room rates for you and your friends and family
- Professional development and learning opportunities
- Complimentary meals during shifts
- Complimentary dry cleaning services
- Annual celebrations and events
- Pension scheme to assist in future savings
- Life assurance equivalent to 1 salary
- Competitive car lease options
- Cycle to work scheme promoting your well-being
- Access to major high street discounts
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and fostering an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
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