Guest Relations Specialist

3 weeks ago


Charing, United Kingdom Montcalm Royal London House Full time £28,000
Guest Relations Specialist

About Montcalm Royal London House

The Montcalm Royal London House is a distinguished establishment within the Montcalm Collection, renowned for its commitment to exceptional hospitality and luxurious accommodations. Our properties are characterized by their unique architectural styles and rich histories, offering guests a memorable experience in the heart of London.

As a member of our team, you will contribute to the legacy of excellence that defines our brand, ensuring that every guest feels valued and appreciated.

Position Overview

We are seeking a dedicated and proactive Guest Relations Specialist to enhance our guest experience. In this role, you will be instrumental in addressing any guest or staff concerns, ensuring the property’s reputation is upheld, guest satisfaction is prioritized, and employee morale is supported.

Join us in shaping the future of Montcalm Royal London House and showcase your expertise. As a trusted representative of our hotel, you will have the opportunity to work across various properties, maintaining high standards of service and product delivery with a focus on customer care.

Benefits

- Collaborative and supportive team environment.

- Opportunities for career advancement within the organization.

- Recognition and rewards for outstanding performance.

- Access to a variety of discounts through our Benefits Platform.

- Comprehensive training programs, including Certified Classroom and E-Learning.

- 28 days of annual leave, including 8 public holidays, with additional leave after two years of service.

- Health benefits, including cash-back on optical, dental, chiropractic, and physiotherapy services.

- Discounts on gym memberships.

- Complimentary meals during shifts.

- Free dry-cleaning service for uniforms.

- Inclusive pension schemes.

Key Responsibilities

- Design and implement unique and memorable experiences for our guests.

- Ensure the highest standards of customer service are consistently delivered to all hotel guests.

- Exhibit excellent interpersonal skills in managing diverse guest interactions and situations.

- Anticipate guest needs and strive to exceed their expectations.

- Manage the daily arrivals list and prepare the VIP list, ensuring accuracy in guest details.

- Ensure that all VIP and welcome cards are printed daily.

- Update guest profiles with preferences and requirements.

- Facilitate bookings for guests, including theatre, dining, and transportation.

- Assist with front desk operations during peak periods.

- Promote Montcalm Royal London House to guests and assist with reservations as needed.

- Encourage and actively seek guest feedback to enhance service quality.

- Address any reasonable requests from senior management.

- Handle complaints and resolve conflicts effectively.

- Maintain ongoing communication with staff to align on business objectives and expectations.

- Provide guidance and coaching to team members to improve service delivery.

- Perform front desk duties during high-demand periods.

Essential Qualifications

- Minimum of one year of experience in a similar role.

- Experience in a comparable position within 4- and 5-star hotels in London.

- Familiarity with Opera software.

- Flexibility in work schedule availability.

- Strong communication, negotiation, and interpersonal skills.

- Ability to manage multiple tasks simultaneously.

Eligibility

- Candidates must have the right to live and work in the UK. Visa sponsorship is not available for this position.

Equal Opportunity Employer

At Montcalm Royal London House, we value diversity and inclusion. We appreciate the unique perspectives that each individual brings, regardless of gender, ethnicity, age, disability, or background. Our culture is built on mutual respect, and we are committed to providing a workplace free from discrimination.

If this role aligns with your career aspirations, we encourage you to consider this opportunity. Should you not be shortlisted, we invite you to explore other potential roles with us in the future.



  • Charing, United Kingdom London Marriott Hotel Park Lane Full time £10

    LONDON MARRIOTT HOTEL PARK LANE: WHERE EXCEPTIONAL SERVICE BEGINS Discover unparalleled elegance in Mayfair at the London Marriott Hotel Park Lane. Ideally situated in the heart of the city, our prestigious 5-star establishment greets you with tailored luxury amenities and is conveniently located near some of London's most iconic landmarks. Our...


  • Charing, United Kingdom Royal Lancaster London Full time

    Join Our Esteemed Team Are you someone who approaches each day with enthusiasm and positivity? If so, we invite you to consider a position as a Guest Services Specialist at the Royal Lancaster London, where we prioritize your professional growth and personal development. As a valued member of our team, you will enjoy a range of exceptional benefits ,...


  • Charing, United Kingdom London Marriott Hotel Grosvenor Square Full time

    Company OverviewAt the London Marriott Hotel Grosvenor Square, we pride ourselves on delivering exceptional hospitality in a luxurious setting. Our hotel is located in the prestigious Mayfair area, offering guests a unique blend of elegance and comfort.Position SummaryWe are seeking a dynamic and dedicated Guest Services Supervisor to lead our front office...


  • Charing, United Kingdom artotel Hoxton Full time £30,000

    At artotel Hoxton, we are dedicated to delivering a hospitality experience that is customized to meet the unique preferences of each guest. As the welcoming presence in our establishment, you will play a crucial role in ensuring our guests feel valued and appreciated. In the role of Client Relations Supervisor , you will have the opportunity to infuse...


  • Charing, United Kingdom JW Marriott Grosvenor House London Full time £10

    Guest Services Manager - JW MARRIOTT GROSVENOR HOUSE LONDON Are you ready to elevate your career? Discover if you possess the qualities we seek by reviewing the detailed overview below. The JW Marriott brand is synonymous with luxury and excellence, featuring a collection of over 110 exquisite properties in prime urban locations and unique resort...


  • Charing, United Kingdom MEDIA CONTACTS Full time £32,000 - £40,000

    We are looking for a skilled and enthusiastic Client Relations Specialist to join a dynamic agency that excels in creating engaging stories for the food, beverage, and hospitality sectors. To ensure a successful application, please align your submission with the outlined job specifications below. This position is ideal for individuals who excel in a...


  • Charing, United Kingdom PR Futures Full time £25,000 - £30,000

    Salary: £27,000 - £30,000 Position Overview: We are looking for a talented PR Account Specialist to join our dynamic team at PR Futures, one of the UK's leading public relations firms. About Us: Our agency collaborates with a diverse portfolio of renowned consumer, food and beverage, and retail brands, many of which are recognized globally. Located in a...


  • Charing Cross, United Kingdom JobLookUp Full time

    About the RoleWe are seeking a highly skilled and experienced Guest Service Team Leader to join our dynamic team at Rapport Guest Services. As a key member of our team, you will be responsible for delivering exceptional client care and managing the daily operational aspects of our guest services.Key ResponsibilitiesDeliver outstanding client care by greeting...


  • Charing Cross, United Kingdom JobLookUp Full time

    About the RoleWe are seeking a highly skilled and experienced Guest Service Team Leader to join our dynamic team at Rapport Guest Services. As a key member of our team, you will be responsible for delivering exceptional client care and managing the daily operational aspects of our guest services.Key ResponsibilitiesDeliver outstanding client care by greeting...

  • Beverage Specialist

    3 weeks ago


    Charing, United Kingdom Quarter Group Full time

    As a Beverage Specialist at Quarter Group, you will be instrumental in delivering exceptional experiences for our patrons through the mastery of drink preparation. Your expertise in crafting both delightful cocktails and artisanal coffee beverages will be key in elevating the overall enjoyment of our guests. Below are the detailed responsibilities and...

  • Receiving Specialist

    3 weeks ago


    Charing, United Kingdom Riu Hotels and Resorts Full time £14

    Join the Team at RIU Hotels and Resorts as a Receiving Specialist Discover the details of this exciting opportunity below. As we expand our presence in the UK hospitality sector, RIU Hotels and Resorts is proud to introduce our latest establishment, RIU Plaza London Victoria. With a portfolio of over 100 hotels across more than 20 countries, we are...

  • Booking Specialist

    3 weeks ago


    Charing, United Kingdom Montcalm Collection Full time £26,000

    BOOKING SPECIALIST Below is an overview of the qualifications and responsibilities for this position. About Montcalm Collection The Montcalm Collection represents a prestigious selection of luxury accommodations in London, characterized by their unique architectural styles and exceptional service. Each property tells a distinct story, offering guests a...


  • Charing, United Kingdom Corecruitment International Full time £55,000

    Lead Culinary Specialist – 3 Rosette Modern British Cuisine Ensure all your application information is up to date and in order before considering this opportunity. Location: London Position: Lead Culinary Specialist Compensation: 50-55k Cuisine Type: Seasonal Modern British Daily Guest Count: 80-150 Restaurant Capacity: 80 covers Team...


  • Charing, United Kingdom Apex City of London Hotel Full time £14

    Why choose Apex City of London Hotel? Below you will find the role requirements, expected candidate experience, and necessary qualifications. You will be warmly welcomed into the Apex family as a Facilities Maintenance Specialist. We genuinely value our guests and each other, demonstrating this through our core values of Trust, Passion, Friendliness, and...


  • Charing, United Kingdom Corecruitment International Full time £50,000

    Lead Culinary Specialist – Competitive Salary in a Prestigious Establishment Explore the opportunity to join a renowned dining venue as a Lead Culinary Specialist. Location: Central London Position: Lead Culinary Specialist Cuisine Type: Inspired by South American flavors Restaurant Capacity: 80 seats plus private dining room Daily Guest Volume:...


  • Charing, United Kingdom The Standard London Full time £45,000

    Join Our Team in London Please take a moment to review the following overview and requirements for this exciting opportunity. Lead Culinary Specialist, Decimo · Full Time · 4 Days Week · approximately 45 Hours per week [Tuesday - Saturday with designated days off - Sunday & Monday + 1 additional day] · Temporary accommodation available for those...


  • Charing, United Kingdom London Marriott Hotel Grosvenor Square Full time

    Experience exceptional service at the London Marriott Hotel Grosvenor Square, located in the prestigious Mayfair district. Our hotel features newly renovated accommodations that are tastefully decorated and equipped with luxurious amenities, including marble bathrooms and premium bedding. Guests can enjoy stunning views of Grosvenor Square or our serene...


  • Charing, United Kingdom Duck & Waffle Full time £14

    Position Overview: This document outlines the essential skills, attributes, and qualifications required for the role of Beverage Service Specialist. Our drink menu is artfully crafted and regularly refreshed to align with seasonal trends and customer preferences. We are in search of an enthusiastic Beverage Service Specialist to become a valued member of...

  • Culinary Specialist

    3 weeks ago


    Charing, United Kingdom 1 Hotel Mayfair Full time

    About 1 Hotel Mayfair: At 1 Hotel Mayfair, we are committed to sustainability and excellence in our culinary offerings. Our kitchen is filled with organic ingredients, and our culinary team is dedicated to creativity, quality, and simplicity, all while respecting the environment. Position Overview: We are seeking an experienced Culinary Specialist who excels...


  • Charing, United Kingdom The Park Tower Hotel Knightsbridge Full time

    POSITION OVERVIEW We invite you to explore the following job responsibilities and ensure you have the necessary qualifications. The Accounts Management Specialist plays a vital role within the front office team, serving as the primary liaison for guests while working closely with the Sales Division. This position is accountable for optimizing revenue by...