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Guest Services Supervisor

2 months ago


Charing, United Kingdom London Marriott Hotel Grosvenor Square Full time

Company Overview

At the London Marriott Hotel Grosvenor Square, we pride ourselves on delivering exceptional hospitality in a luxurious setting. Our hotel is located in the prestigious Mayfair area, offering guests a unique blend of elegance and comfort.

Position Summary

We are seeking a dynamic and dedicated Guest Services Supervisor to lead our front office operations. This role is pivotal in ensuring that our guests receive unparalleled service and that our team operates efficiently and effectively.

Key Responsibilities

  • Leadership: Oversee all front office functions, including Concierge, Guest Relations, and Front Desk operations. Inspire and motivate the team to deliver outstanding service.
  • Guest Experience: Ensure that all guest interactions are positive and memorable. Address guest inquiries and resolve issues promptly to enhance satisfaction.
  • Operational Excellence: Manage daily operations, ensuring adherence to service standards and financial objectives. Monitor performance metrics and implement strategies for improvement.
  • Team Development: Foster a collaborative environment by encouraging open communication and teamwork. Provide coaching and support to team members to enhance their skills and performance.
  • Financial Management: Assist in managing departmental budgets and controlling expenses to achieve financial targets.

Candidate Profile

Education and Experience:

  • High school diploma or equivalent; 4 years of experience in guest services or related fields.
  • Alternatively, a 2-year degree in Hospitality Management or a related discipline with 2 years of relevant experience.
  • Experience in a luxury hotel environment is essential.
  • Proven management experience is required.

Core Competencies:

  • Strong interpersonal and communication skills.
  • Ability to lead by example and foster a positive team culture.
  • Proficient in managing guest relations and resolving conflicts.
  • Financial acumen and understanding of operational metrics.

What We Offer

Joining our team means becoming part of a prestigious brand that values your unique talents. We provide:

  • Competitive salary and comprehensive benefits package.
  • Opportunities for professional growth and development.
  • A supportive work environment that celebrates diversity and inclusion.
  • Access to exclusive discounts and perks.

We are committed to creating a workplace where everyone feels valued and empowered. If you are passionate about hospitality and ready to take the next step in your career, we invite you to explore this opportunity with us.