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Facilities Helpdesk Administrator

2 months ago


Aylesford, United Kingdom Invictus Group Full time

Working HoursTuesday, Thursday and Friday 9am - 5pmORMonday, Tuesday, Thursday and Friday 9am - 5pmJob Description * To work as part of the Helpdesk and Admin team supporting operations * To ensure the communication with our customer is always outstanding * To provide strong support, accurate reporting and up to date figures to the operational teams, and customersMain Duties * Answer Help Desk calls and input into both client and our systems accordingly but not limited to: * Answer the telephone within 3 rings and address enquiry * Raise reactive call outs, PPM visits and Quoted works * Monitor the on Shared Mailbox and action emails as necessary * Close all jobs accurately across systems, in time to meet their SLA * Assisting staff with queries as and when required * Raising reports to drive efficacy and performance * Ad hoc reports required by the customer for specific information * Assisting with producing necessary documentation for audits when required * Assisting with filing and archiving * Ensuring client portals are updated promptly with updates * Obtaining stationary where necessary * Support the requirements for Permits and submission. * Managing multiple engineers’ schedules – Reactive, PPM and Quoted * Ordering of materials and plant hire / Raising purchase orders * Liaising and chasing sub-contractors/suppliers for schedule dates, organising with customer. * General excellent administrative housekeeping– IE making sure any worksheets/Invoices are not only uploaded to customer portals but onto internal systems. Any vital information on the job is attached. * Invoicing of reactive and quoted tasks upon completion * Managing materials orders from order to delivery * Invoicing of reactive and quoted tasks upon completion * Administration of timesheets and ensuring accuracy of work completed