Customer Support Coordinator
7 months ago
**Customer Support Coordinator**
**Hybrid - Aylesford **(**Full**-time, permanent)**
**_COMPANY OVERVIEW_**
Prinova is a leading global supplier of ingredients and premix manufacturing solutions for the food, beverage and nutrition industries. Prinova holds strategic stocks in 35+ centres around the world to ensure continuity of supply and has liquid and dry premix manufacturing facilities in the UK, China and the USA. Prinova's premix business is underpinned with over 40 years of experience in ingredient sourcing and distribution, servicing customers with global inventories, market expertise and leading market positions in Vitamins, Amino Acids, Sweeteners, Preservatives, Proteins, Aroma Chemicals and more.
**_ROLE OVERVIEW_**
This role is responsible for ensuring customer requirements are satisfied through the Supply Chain process. To provide excellent customer service to existing and new customers. To ensure all orders placed by customers are entered correctly and delivered within the specified lead time where possible. To aid and upkeep the flow of information between Supply Chain and internal/external customers.
**_KEY RESPONSIBILITIES & ACCOUNTABILITIES_**
- Manage execution/administration of Sales Contract.
- Comply with Prinova internal rule and operating policies.
- Improve workflow to reduce human error and to increase accuracy in contract administration.
- Booking transport to meet required delivery dates as per contractual terms.
- Negotiate with logístical service providers to secure transportation at competitive price.
- Invoicing orders aligned with Sales contract and Company compliances.
- Preparing shipping documents, including export documentation.
- Working with operations team to ensure orders are dispatch on time for customer requested delivery dates.
- Recording OTIF delivery information.
- Point of contact for customers placing orders.
- Process urgent order requests.
- Stock holding management.
- Processing sample orders and dispatching.
- Customer MRPs when required.
- Make sure to keep records correctly entered in Access system and update Control reports are in line with shipping documents and final invoices.
- Ensure that executions of contracts are aligned with company compliance.
**_CORE COMPETENCIES / PERSON SPECIFICATIONS_**
- Education to GCSE standard minimum or Degree level equivalent.
- Excellent Commercial communication skills (Verbal and Written).
- Ability to learn new CRM systems and an excellent level of numeracy.
- Ability to work to deadlines and prioritise workload.
- Ability to work on own initiative with little supervision.
- Ability to work to a very high standard of accuracy and attention to detail.
- Ability to use MS excel at an advanced level.
- A self-starter who can cope with a fast-moving environment as well as a team player who is able to provide help and support to others within the department/organisation.
- Demonstrable organisational skills and use of initiative in order to resolve issues.
- Ability to work to deadlines and prioritise workload.
- Excellent time management skills and good interpersonal skills.
- Flexible attitude and willingness to adapt to new requirements.
-
Customer Support Coordinator
3 months ago
Aylesford, United Kingdom CV-Library Full timeOur client who is a leading global supplier of ingredients to the Food and Beverage industry is seeking an experienced Customer Support Coordinator for their office in Kent. The successful candidate must be from the Food or FMCG industry and have extensive experience of ensuring customer requirements are satisfied throughout the Supply Chain process. To also...
-
Life Lead Coordinator
3 weeks ago
Aylesford, United Kingdom Pearson Whiffin - Business Support Full timeInternal Sales Coordinator Ashford Part Time Monday to Friday 21 hours per week between 9am 5pm (flexible) £22,000 Pearson Whiffin Recruitment are delighted to be representing a forward-thinking Financial Services company based in South Kent in their search for a customer service and lead generation professional to join them on a part time basis.Supporting...
-
Life Lead Coordinator
7 days ago
Aylesford, United Kingdom Pearson Whiffin - Business Support Full timeInternal Sales Coordinator Ashford Part Time Monday to Friday 21 hours per week between 9am 5pm (flexible) £22,000 Pearson Whiffin Recruitment are delighted to be representing a forward-thinking Financial Services company based in South Kent in their search for a customer service and lead generation professional to join them on a part time basis. ...
-
Life Lead Coordinator
3 weeks ago
Aylesford, United Kingdom Pearson Whiffin - Business Support Full timeInternal Sales Coordinator Skills, Experience, Qualifications, If you have the right match for this opportunity, then make sure to apply today.Ashford Part Time Monday to Friday 21 hours per week between 9am 5pm (flexible) £22,000 Pearson Whiffin Recruitment are delighted to be representing a forward-thinking Financial Services company based in South Kent...
-
Customer Service Coordinator
2 weeks ago
Aylesford, Kent, United Kingdom Williams & Co. Full timeJob DescriptionThis is an exciting opportunity to join our team as a Customer Service Coordinator at Williams & Co. in Maidstone. As a key member of the branch, you'll be responsible for delivering exceptional customer service, handling incoming enquiries, and assisting with warehouse duties. Your primary goal will be to build strong relationships with...
-
Transportation Coordinator
6 days ago
Aylesford, Kent, United Kingdom Team Support Staff Full timeJob OverviewThe Transportation Coordinator role at Team Support Staff involves driving buses and coaches on scheduled routes, ensuring the safe operation of vehicles, and interacting with passengers in a polite and professional manner. This position requires a UK driver's licence with Cat D and a valid CPC Card.Responsibilities:Drive buses and coaches on...
-
Customer Service and Operations Coordinator
3 weeks ago
Aylesford, Kent, United Kingdom Watts Farms Fresh Produce Holdings Ltd Full timeAt Watts Farms Fresh Produce Holdings Ltd, we are seeking a Customer Service and Operations Coordinator to join our fast-paced customer service team.Key Responsibilities:Communicate with customers via phone to ensure they receive efficient and positive service.Perform administrative tasks, such as updating customer accounts and producing delivery notes and...
-
Aylesford, United Kingdom Office Angels Full timeAre you looking for an exciting opportunity to utilise your customs coordination skills?Our client is currently seeking an Import / Customs Coordinator to oversee and coordinate all customs-related activities at their Ashford site.In this pivotal role, you will optimise daily customs clearance procedures, ensure compliance with regulations, and manage...
-
Coordinating Officer
4 days ago
Aylesford, Kent, United Kingdom Morson Talent Careers Full time**About the Role:**This Contract Coordinator position is an exciting opportunity to join our Traffic/Transport team in Aylesford. As a Coordinator, you will be responsible for providing administrative and coordination support to our team, including issuing and assigning faults and works to field-based Engineers.**Responsibilities Include:**Monitoring faults...
-
Technical Coordinator
2 weeks ago
Aylesford, United Kingdom Morepeople Full timeJob Description Quality Coordinator / Food / Kent £30-32k As Quality Coordinator you will assist the Technical Manager in maintaining food safety, quality, and hygiene practices across the UK business.Provide competent and efficient support to both technical and interdepartmental functions.Ensure safety, quality, and legality of product and practices across...
-
Project Coordination Manager
4 days ago
Aylesford, Kent, United Kingdom Morson Talent Careers Full time**Job Description:**We are looking for a skilled Coordinator to join our Traffic/Transport team in Aylesford. As a Coordinator, you will provide administrative and coordination support to our team, including:Issuing and assigning faults and works to field-based EngineersMonitoring faults and trendsLiaising with Engineers to issue faults and receive repair...
-
Shipping and Customer Experience Specialist
3 days ago
Aylesford, Kent, United Kingdom Connect2staff Full timeJob OverviewWe are seeking a skilled Shipping and Customer Experience Specialist to join our team. As a key member of our freight forwarding operations, you will be responsible for managing shipping documentation, coordinating with customers, and resolving issues.Main Duties:Coordinate with customers to resolve shipping-related issues.Manage shipping...
-
Quality Coordinator
3 weeks ago
Aylesford, United Kingdom Morepeople Full timeQuality Coordinator Quality Coordinator / Food / Kent£30-32kAs Quality Coordinator you will assist the Technical Manager in maintaining food safety, quality, and hygiene practices across the UK business.Provide competent and efficient support to both technical and interdepartmental functions.Ensure safety, quality, and legality of product and practices...
-
Production Logistics Coordinator
1 day ago
Aylesford, Kent, United Kingdom Reed Engineering Full timeRole OverviewWe are currently seeking a highly skilled Production Logistics Coordinator to join our team at Reed Engineering. This is a key role that requires strong organizational and analytical skills to ensure efficient production planning and coordination.In this role, you will be responsible for planning and scheduling production activities to meet...
-
Sales Coordinator
7 months ago
Aylesford, United Kingdom Libra Recruitment Full timeOur client based in Maidstone; Kent is looking for a Sales Coordinator to join their team. This role will be supporting Account Managers with all administrative and Customer service duties. - Attend relevant meetings arranged by the Account Management team and report back to the Account Support team with any information/changes. - Answer and transfer...
-
Inventory Management Coordinator
3 days ago
Aylesford, Kent, United Kingdom Insight Select Careers Full timeJob OverviewWe are recruiting for a highly organized and experienced Production Planner to join our team at Insight Select Careers in Maidstone, Kent.The successful candidate will be responsible for planning and coordinating the production process, ensuring that all customer orders are met on time and to the required quality standards.You will work closely...
-
Supply Chain Coordinator
4 weeks ago
Aylesford, Kent, United Kingdom CV-Library Full timeJob Description:In the role of Supply Chain Coordinator at Insight Select, you will be responsible for overseeing all customer orders in a timely and efficient manner. This involves planning and coordinating with various teams to ensure seamless production processes.The ideal candidate will have a minimum of one year's experience in a similar role and...
-
Production Coordinator
1 day ago
Aylesford, Kent, United Kingdom Pearson Whiffin - Manufacturing, Engineering & Technical Full timeJob Description: Production CoordinatorAn exciting opportunity has emerged for a seasoned Production Coordinator to join our global leader in supplying ingredients and premix manufacturing solutions for the food, beverage, and nutrition industries.Salary: £40,000 - £55,000 per annum (depending on experience).We are looking for a skilled professional to...
-
Administrative Support Specialist
4 days ago
Aylesford, Kent, United Kingdom Morson Talent Careers Full time**Job Summary:**We are seeking a highly organized and detail-oriented Coordinator to join our Traffic/Transport team in Aylesford. As a Coordinator, you will play a critical role in providing administrative and coordination support to our team.The ideal candidate will have a background of experience involving scheduling and coordination, with the ability to...
-
Production Coordinator
4 days ago
Aylesford, Kent, United Kingdom Reed Engineering Full timeCompany OverviewReed Engineering is a leading global supplier and manufacturer in FMCG with customers globally.We are seeking an experienced Production Coordinator to join our team. In this role, you will be responsible for planning all orders into the production schedule to ensure customer deadlines are met.The successful candidate will have excellent...