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Client Operations

2 months ago

London, Greater London, United Kingdom Macquarie Group Full time
This is an exciting opportunity to join the Commodities and Global Markets business group, in our newly established Client Operations function. You will be utilising your Know Your Customer (KYC) and stakeholder engagement experience gained in financial services and join a high performing team, engaging with end-to-end stakeholders.

At Macquarie, we are working to create lasting value for our communities, our clients and our people. We are a global financial services group operating in 34 markets and with 54 years of unbroken profitability. You'll be part of a supportive team where everyone - no matter what role - contributes ideas and drive outcomes.

At Macquarie, our advantage is bringing together diverse people and empowering them to shape all kinds of possibilities. We are a global financial services group operating in 34 markets and with 55 years of unbroken profitability. You'll be part of a friendly and supportive team where everyone - no matter what role - contributes ideas and drives outcomes.

What role will you play?

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As a dedicated business partner, you will provide concierge style support to Commodities and Global Markets relationship managers and their clients, to execute effective and efficient client lifecycle management processes. Additionally, you will ensure effective governance, controls, and oversight to service KYC obligations for Commodities and Global Markets clients. You will be required to rapidly build and maintain credible relationships with business, operations and risk stakeholders and be client centric in all that you do.

You will be joining a global, high performing and accountable team, providing continuous support for relationship managers around the globe, but specifically for EMEA based sales staff.

What you offer

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  • At least 4 years of Know Your Customer/Client Lifecycle Maintenance (CLM) experience gained in financial services, or consulting environment
  • Extensive knowledge on onboarding policies and jurisdictional relevant collection and verification practices will be critical for this role, with experience in direct partnership with business and client stakeholders in prior roles
  • Consider efficiency, agility and risk management uplifts in all that you do. Prior experience contributing subject matter expertise to client relevant projects will be highly regarded
  • Business enabling, but ensuring compliance at all times. Stellar organisational and project management skills will be an advantage
  • Strong attention to detail, critical thinking skills and enjoy solving problems. This role works within a multi-paced and dynamic environment which welcomes constructive input and innovative ideas from all members of the team. Having strong verbal and written communication and stakeholder engagement skills is required.

    We love hearing from anyone inspired to build a better future with us, if you're excited about the role or working at Macquarie we encourage you to apply.

    About Commodities and Global Markets

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    In Commodities and Global Markets you will be part of a global business offering capital and financing, risk management, market access, physical execution and logistics solutions to a diverse client base.

    Benefits

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    Macquarie employees can access a wide range of benefits which, depending on eligibility criteria, include:
    • Hybrid and flexible working arrangements
    • One wellbeing leave day per year and minimum 25 days of annual leave
    • Primary carers are eligible for minimum 20 weeks paid leave and minimum 6 weeks for secondary carer
    • Paid volunteer leave and donation matching
    • Range of benefits to support your physical, psychological and financial wellbeing
    • Employee Assistance Program, a robust behavioral health network with counseling and coaching services
    • Recognition and service awards

      Our commitment to diversity, equity and inclusion

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      We are committed to providing a working environment that embraces diversity, equity and inclusion. As an inclusive employer, Macquarie does not discriminate on the grounds of age, disability, sex, sexual orientation, gender identity or expression, marriage, civil partnership, pregnancy, maternity, race (including color and ethnic or national origins), religion or belief.