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Supporter Care Officer Enquiries

3 months ago

Teddington, Greater London, United Kingdom Tearfund Full time

Tearfund is looking for an Enquiries Officer who is enthusiastic about serving those living in poverty by providing excellent customer service to our supporters.

The successful candidate will be working on one of Tearfund's front lines providing a personal link and building relationships between our supporters and ourselves. You'll spend most of the day answering telephone calls from supporters, and also answering supporter queries by email, letter and on social media.

The successful applicant will demonstrate a desire to serve our supporters with professional excellence in a busy environment. They will set themselves high standards of working with speed and accuracy as they record information on our supporter database.

We are looking for:

  • an excellent communicator
  • a flexible team player
  • quick to learn
  • possess good organisational skills
  • able to juggle competing priorities

    Are you ready to help Tearfund maintain our reputation as one of the industry's best organisations for customer service? Then this could be the role for you

    All applicants must be committed to Tearfund's Christian beliefs.

    Please note: This is a full time role and the salary is £29,668 FTE.

    Hybrid working: This role is eligible for hybrid working and you will be required to work from the Teddington Tearfund office two days per month and from your home by agreement with the line manager.

    We particularly welcome applications from people with disabilities and those from Black, Asian or Minority Ethnic (BAME) backgrounds (in our UK workforce) as these groups are currently under-represented at Tearfund.

    The recruitment process will include specific checks related to safeguarding issues. In addition, personal identification information will be submitted against a Watchlist database to check against criminal convictions as a counter-terror measure.