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Supporter Care Officer

4 weeks ago

Teddington, Greater London, United Kingdom Tearfund Full time

Tearfund is looking for a Data & Resources Officer who is enthusiastic about serving those living in poverty by providing excellent customer service to our supporters.

Our team enables the transformative work of Tearfund around the world by serving Tearfund's UK based supporters. The successful candidate will be working on one of Tearfund's front lines providing a personal link and building relationships between our supporters and ourselves. Your role will involve answering supporter queries by email, letter and answering telephone calls from supporters; as well as to carry out additions, deletions and amendments to the supporter database, in order to maintain and increase the accuracy of the database.

Our team also manages Toilet Twinning & Tearfund Resources orders. This will also be answering supporter queries and working with an external fulfilment house to ensure that orders are sent out in a timely manner.

The successful applicant will demonstrate a desire to serve our supporters with professional excellence in a busy environment. They will set themselves high standards of working with speed and accuracy as they record information on our supporter database.

We are looking for a candidate who is:

  • a flexible team player
  • able to learn quickly
  • organised and able to juggle competing priorities

    Are you ready to help Tearfund maintain our reputation as one of the industry's best organisations for customer service? Then this could be the role for you

    All applicants must be committed to Tearfund's Christian beliefs.

    This role is full time working 35 hours a week and can be largely home based, but the person in this role will need to work from the Teddington offices regularly.

    The recruitment process will include specific checks related to safe-guarding issues.