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IT Support Technician

1 month ago

Teddington, Greater London, United Kingdom Tearfund Full time

At Tearfund, we're Christians passionate about ending poverty.

We're looking for an experienced IT Support Technician to join our Support team. This is a challenging and exciting environment, supporting Tearfund's global staff in over 50 countries, serving the poorest in the world.

Do you have experience working in a Windows network environment (including AD), as well as cloud based Google Apps?

As an IT professional you will be working with a small and busy Help-desk team to provide 1st and 2nd line support to our users across the UK and overseas. You should be comfortable with everything from basic IT orientation for users, through to the more complex user support requests on Windows 10 Laptops and Windows Server (2012R

You will have:

  • proven experience in providing technical support
  • understand the importance of good customer service,
  • be competent in the analysis and resolution of users support queries, faults and requests
  • ensuring that each call is resolved in the most effective way possible.

    You will also be a clear thinker and communicator, with a confident and friendly telephone/email manner. And you will have a sensitivity to cross-cultural issues in a very demanding international relief environment.

    Are you committed to Tearfund's Christian beliefs, and motivated to serve those where the need is greatest?

    We particularly welcome applications from people with disabilities and those from Black, Asian or Minority Ethnic (BAME) backgrounds (in our UK workforce) as these groups are currently under-represented at Tearfund.

    Hybrid working: This role is eligible for hybrid working and you will be required to work from the Teddington Tearfund office and from your home by agreement with the line manager.

    The recruitment process will include specific checks related to safe-guarding issues. In addition, personal identification information will be submitted against a Watchlist database to check against criminal convictions as a counter-terror measure.