Meeting & Events Sales Office Manager

1 week ago

Teddington, South West London, United Kingdom The Lensbury Resort Full time

About us

Part of London + Regional Hotels, The Lensbury Resort is located on the Banks of the River Thames at Teddington and is home to an exclusive leisure club, a 155 bedroom hotel, meeting and events space, restaurant and bar, Spa and 25 acres of gardens and grounds.

The Role

Our M&E Sales Office Manager will be respisible for leading and inspiring the team to maximise all Group, Conference, Sports and Event revenue opportunities for The Lensbury.

Key Responsibilities

  • Review business plans, identify gaps and ensure proactive efforts to meet targets
  • Create bespoke contracts; tailored for individual clients, using your impeccable eye for detail
  • Demonstrate flexibility and adaptability when personalising client needs and the changing demand and priorities of the business
  • Contribute to the selling strategy, ensuring the team are aligned and equipped to deliver
  • Maintain a good knowledge of the competitor set; taking actions to ensure The Lensbury holds position within the local market
  • Develop and implement SOPs and other practices, to create a structured approach to the execution of M&E sales
  • Ensure the team are well trained and operate a culture of delivering high standards of customer service, relationship building, selling and conversion techniques, billing and processing of contracts
  • Ensure the team is efficiently confirming events (proposal, site inspection, contracting, negotiating of rates and terms and conditions), handling client requests to secure conversion and ensuring post-event follow-up to confirm repeat business
  • Manage and develop the team, ensuring they are well-engaged within The Lensbury community
  • Plan, budget and forecast in an accurate and timely manner
  • Engage with clients or agents in relation to their enquiries
  • Identify opportunities and improvements to ways of working, whilst being solution focussed and giving consideration to operational requirements
  • Ensure the efficient and appropriate response to client feedback
  • Recruit, coach, mentor and support the Meetings & Events Sales Team.

What were looking for:

To be successful in this role, you must possess the following qualifications, attitude, behaviours, skills, and values:

  • Team player with focus on the importance of team culture
  • Previous experience in the same or similar role
  • Experience of working with Oracle (Opera) an advantage
  • A process-oriented individual with experience of developing and implementing SOPs
  • A strong understanding of the importance of yielding, lead times and demand calendar
  • Team player with strong & positive interpersonal skills
  • Ability to adapt to a frequently changing market environment.
  • Ability to be proactive and think outside the box
  • Strong in building relationships; within The Lensbury, L+R and with clients and suppliers
  • Strong commercial approach to identifying sales and revenue maximisation opportunities for all revenue streams.

What's in it for you?

  • Free meals whilst on duty
  • Paid annual leave of 28 days including public holidays
  • Use of some leisure facilities, including gym & swimming pool (after successful 30 day review)
  • EAP for you and your family
  • Online benefits portal offering lots of discounts
  • Fully funded Apprenticeship opportunities
  • Excellent training and development opportunities
  • Staff Awards and Social events throughout the year
  • Cycle to work scheme
  • Free parking
  • Refer a Friend programme
  • Staff Discounts at The Lensbury and across the L+R portfolio

The Lensbury Club Londons Riverside Resort

The Lensburys exclusive leisure club, hotel and conference centre sits in extensive grounds on the banks of the Thames in Teddington, south west London.

Our members can take care of their wellness by working out in the Lockside gym and studios, playing tennis or pickleball on our courts, boating on the river launched from our specialist Watersports Centre, or relaxing in our extensive grounds. After catching up on emails in our co-working spaces, they can recharge with a coffee and light snack from our deli or something more substantial in our Club House restaurant.

Visitors to the area can enjoy an overnight stay in one of the elegant hotel bedrooms, with access to The Lensburys facilities, enhanced by the location and beautiful surroundings.

For business, The Lensbury provides a captivating backdrop away from the hustle and bustle of central London. Its an ideal setting for a whole host of business events, from meetings and conferences to team building and company away-days.


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