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Conference and Events Coordinator

2 months ago

Teddington, Greater London, United Kingdom The Lensbury Resort Full time

About the Role:

We are seeking a highly organized and customer-focused individual to join our team as a Conference and Events Coordinator at The Lensbury Resort. As a key member of our events team, you will be responsible for providing exceptional service to our clients and ensuring the smooth operation of conferences, meetings, and events.

Key Responsibilities:

  • Provide a warm welcome to all visitors entering the Conference Centre and direct them to their meeting room
  • Produce and provide all welcoming materials and official documentation for meetings and events while overseeing the conference lounge
  • Respond to IT, AV, Food & Beverage, and facilities queries and requests from event organizers and delegates
  • Receive and sign for deliveries
  • Assist in managing the Conference inbox
  • Respond to small meetings and requests
  • Provide on-the-day client support, including signage, photocopying, etc.
  • Respond to internal enquiries for rooms and take bookings
  • Prepare and issue the daily update function sheets/event arrangements
  • Provide administrative support for the Meeting & Events Sales team
  • Contact event organizers with pre-event welcome emails, introducing them to the event operations team and enabling any last-minute or special requests to be handled
  • Manage the charges and postings of events on the day
  • Complete post-event invoices in a timely manner

Requirements:

  • Exceptional interpersonal skills to enhance our service standards
  • Excellent communication, guest service, and time management skills
  • Experience in Corporate Reception or similar role
  • Meeting & Events experience would be an advantage
  • Computer skills, specifically Microsoft Office Suite (Word, Excel)
  • Knowledge of Opera Cloud system

What We Offer:

  • Use of some of our leisure facilities (Swimming, Gym, Tennis, Watersports)
  • Discounts - Spa, Watersports hire, rooms, friends & family rate rooms, at Lensbury and across the L+R portfolio
  • Employee Assistance Programme (access for your family also)
  • Online Benefits Portal
  • Fully-funded Apprenticeships
  • Free lunch and free parking
  • Staff social events/parties/awards
  • Cycle to Work Scheme