Conference and Events Coordinator
4 days ago
About the Role:
We are seeking a highly organized and customer-focused individual to join our team as a Conference and Events Coordinator at The Lensbury Resort. As a key member of our events team, you will be responsible for providing exceptional service to our clients and ensuring the smooth operation of conferences, meetings, and events.
Key Responsibilities:
- Provide a warm welcome to all visitors entering the Conference Centre and direct them to their meeting room
- Produce and provide all welcoming materials and official documentation for meetings and events while overseeing the conference lounge
- Respond to IT, AV, Food & Beverage, and facilities queries and requests from event organizers and delegates
- Receive and sign for deliveries
- Assist in managing the Conference inbox
- Respond to small meetings and requests
- Provide on-the-day client support, including signage, photocopying, etc.
- Respond to internal enquiries for rooms and take bookings
- Prepare and issue the daily update function sheets/event arrangements
- Provide administrative support for the Meeting & Events Sales team
- Contact event organizers with pre-event welcome emails, introducing them to the event operations team and enabling any last-minute or special requests to be handled
- Manage the charges and postings of events on the day
- Complete post-event invoices in a timely manner
Requirements:
- Exceptional interpersonal skills to enhance our service standards
- Excellent communication, guest service, and time management skills
- Experience in Corporate Reception or similar role
- Meeting & Events experience would be an advantage
- Computer skills, specifically Microsoft Office Suite (Word, Excel)
- Knowledge of Opera Cloud system
What We Offer:
- Use of some of our leisure facilities (Swimming, Gym, Tennis, Watersports)
- Discounts - Spa, Watersports hire, rooms, friends & family rate rooms, at Lensbury and across the L+R portfolio
- Employee Assistance Programme (access for your family also)
- Online Benefits Portal
- Fully-funded Apprenticeships
- Free lunch and free parking
- Staff social events/parties/awards
- Cycle to Work Scheme
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