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Events Coordinator

2 months ago

London, Greater London, United Kingdom Marriott Full time

Job Number

Job Category Sales & Marketing

Location St. Pancras Renaissance Hotel London, Euston Road, London, England, United Kingdom

Schedule Full-Time

Located Remotely? N

Relocation? N

Position Type Non-Management

Let your passion for discovery become a career. Explore, discover, share, and inspire at St Pancras Renaissance Hotel

Masterpiece by Design. Dynamic by Nature

The St. Pancras Renaissance Hotel is distinctly iconic and an architectural masterpiece that celebrates both heritage and innovation. Housed in one of London's landmark buildings, it is where modern lifestyle and luxury experiences create new stories built upon those from the past.

Position Summary

As an Events Coordinator at St. Pancras, you take responsibility for group bookings and less complex meetings & events. The Event Coordinator will support the department with day-to-day tasks including supporting Event Managers events and handling and building groups that form part of more complex events, organising and chairing weekly operations meetings and acting as the first point of contact for the events department. The role also includes some inventory duties, such as balancing systems, data collection and reservation duties.

Responsibilities: Here's what your journey with us entails:

  • Knowledge of overall hotel operations is essential for this role.
  • Serve the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a continuing relationship and loyalty to Marriott.
  • Interact with guests to obtain feedback on product quality and service levels; effectively respond to and handle guest problems and complaints.
  • Ability to manage the diaries, incoming mail, emails, and communications of key stakeholders.
  • Excellent and timely telephone and communication skills and methods, presented in a professional and on brand standard.
  • Prepare all group documentation to the satisfaction of the customer and pro-actively identify opportunities to up sell to the customer. Conduct show rounds where appropriate and all event/group walk in's, all follow up and re solicitation for future business.
  • Carry out other duties as may be required to ensure the hotel operation is properly maintained to provide total guest satisfaction.
  • Able to process a group in both Opera and Marsha to include setting up a group block, naming a group, making changes, cancelling a group in both systems, and changing room rates.
  • Meeting, greeting, and showing around group planners.
  • Support the Event Sales Manager with loading in enquiries to OPERA.
  • Send out daily amendments for the events team to the total hotel.
  • Update electronic signage for the event spaces.
  • Follow all hotel and company policies and procedures.
  • Ensure a high level of service throughout the complete transaction and through co-ordination with the Regional Sales Office, Hotel Departments and customer, takes total responsibility of the finalization of the assigned group.

Required to have:

  • Exceptional interpersonal and communication skills with the ability to interact effectively at all levels.
  • Previous experience in Event Management.
  • Experience in hospitality.

What is in it for you:

In addition to receiving a competitive salary and investment in your personal development, you will have access to an array of perks and discounts including:

  • 28 days holiday (including Bank Holidays), with increasing entitlement based on length of service.
  • Pension scheme participation.
  • Life Assurance coverage.
  • Annual Performance Review pay adjustments.
  • Complimentary gym and spa access.
  • Free St. Pancras Experience for you and a guest, including breakfast.
  • Free meals while at work.
  • Dry-cleaning service availability.
  • Complimentary enrolment in BenefitHub, granting unlimited deals from various retailers and more.
  • 50% discount at any of the St Pancras outlets.
  • Marriott Discount Card offering benefits on hotel stays, room upgrades, gift shop purchases, and F&B across 130 countries.
  • Travel ticket season loan.
  • Cycle to work scheme.
  • Employee Assistance Programme access.
  • Comprehensive Training and Development programme participation.
  • Awards and recognition celebrations, among many other benefit

Join Our Team: Ready to be part of a dynamic team dedicated to shaping the future of luxury hospitality? If you thrive in a fast-paced environment and are passionate about making a difference, we want to hear from you.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

At Renaissance Hotels, we believe in helping our guests experience the DNA of the neighborhoods they are visiting. Our guests come to discover and uncover the unexpected, to dive into a new culture, or simply to make the most of a free evening. They see business travel as an adventure because they see all travel as an adventure. Where others may settle for the usual, our guests see a chance to bring home a great story. And so do we. We're looking for fellow spontaneous explorers to join our team to bring the spirit of the neighborhood to our guests. If this sounds like you, we invite you to discover career opportunities with Renaissance Hotels. In joining Renaissance Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.