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Specialist – 3PL Operations

2 months ago

London, Greater London, United Kingdom On Full time

Team for Career Site

Operations

In short

This is your opportunity to join one of the world's fastest-growing sports brands in a role of significant scope and impact

This opportunity is ideal for a senior professional with a strong background in Warehouse Management. As a (Senior) Specialist Warehouse for our U.K. Warehouse in Southampton, you will play a crucial role in ensuring seamless operations between our 3PL and our customers in the U.K. Your passion for excellence will drive you to not only meet but exceed industry standards, delivering exceptional customer experiences and delivering the "WOW" to all our stakeholders.

Working within the Sales & Operations and Logistics Team EMEA, you will be instrumental in optimizing warehouse performance and supporting various departments including sales, retail, customer service, and marketing. While primarily office-based, you will be hands-on on the warehouse floor as needed, ensuring operational efficiency and excellence at all times. Join us in shaping the future of our warehouse operations and making a significant impact on our brand's success.

Your mission

– Act as our ON ambassador and collaborate closely with 3PL to ensure smooth daily operations in Southampton.

– Proactively communicate and collaborate with our 3PL and internal stakeholders, such as sales, retail, and customer service, to ensure on-time delivery of our products.

– Resolve any escalations between 3PL and internal stakeholders and act as the facilitator.

– Take proactive ownership of warehouse-related projects.

– Track shortcomings and identify areas for improvement with our 3PL, collaboratively finding solutions.

– Collaborate closely with the Orderbook Specialist to ensure accurate outbound prioritization.

– Hold regular meetings with 3PL to define order priorities based on our business needs.

– Plan warehouse capacity in accordance with our business needs.

– Proactively inform internal stakeholders about backlog situations and mitigation strategies.

– Take part in our weekly Sales Operations and Execution meeting and provide warehouse updates to all internal stakeholders.

– Hold monthly MBRs and quarterly QBRs with the 3PL.

– Monitor KPIs on B2B / B2C processes with our 3PL closely, investigate and solve root causes for anomalies, and develop and implement corrective actions with 3PL on the shop floor as well as from the ON side.

– Support our Inventory and Compliance team with their requests.

– Work closely with our Customer Compliance Manager to successfully onboard new customers

– Assist with any stock clearance activities.

Your story

– Education in Business, Logistics or Transportation

– 5-8 years of experience in warehousing / logistics role

– Proficiency with Excel and experience working with large data sets to convert into clearly informed decision making tools

– Self-driven with excellent attention to detail and ability to effectively multi-task

– Excellent communication and interpersonal skills

– Organized, detail-oriented and flexible; able to prioritize workload

– Strong computer skills and ability to learn new systems and processes

– Demonstrated desire to learn, grow and take on increasing responsibility

Meet the team

Join our forward-thinking and action-oriented Sales & Operations and Logistics team to play a vital role in delivering the right information to enable informed decision-making. We continuously strive for improvement, leveraging new technologies and practices to facilitate our rapid growth and establish best practices.