Front of House Manager

1 month ago

City of London London, Central London, United Kingdom Montcalm Brewery Full time

About Montcalm Collection

United by timeless style and peerless service, Montcalm Collection is Londons compendium of luxury hotels. Housed in elegant Georgian townhouses, an 18th-century brewery, heritage headquarters and a diamond-shaped skyscraper, each hotel reveals a different chapter in the citys story. The hotels in the collection include a storied city-slicker, housed in the former headquarters of the Royal Mail: Montcalm Royal London House. A property with a bold new perspective at Montcalm East, part of Marriotts Autograph Collection. And a duo of mindful hotels which set a slower pace: Inhabit, Southwick Street and Inhabit, Queens Gardens, both part of Design Hotels.

Discover Montcalm Brewery: a historic brewery transformed into a luxury hotel in the heart of the city. Featuring artful interiors, modern British dining, and a sleek fitness suite. Indulge in seasonal cuisine at The Jugged Hare, explore iconic landmarks nearby, and enjoy 235 elegant rooms and suites. Blending history and modernity seamlessly, a storied past with a touch of contemporary luxury.

Position Overview

Montcalm Collection are looking foran ambitious and passionate Front of House Managerwho will lead the wider hotel team, oversee all aspects of running a hotel, essentially concentrating on Guest Experience from pre-arrival to post-departure.

Join our amazing and diverse team and grow your career with Montcalm Collection. Help to shape the Montcalm Collections next chapter and showcase your skills. Become a trusted ambassador for our hotels and take advantage of the opportunity to move between properties, achieving the service and product delivery standards for the department with a high degree of customer care and service.

Key Responsibilities

Front of House Manager shares the overall responsibility for the health, safety, and welfare of employees, guests, and visitors of the hotel with the Hotel Manager, also ensures licence, award and insurance agreements are respected, adequate procedures, trainings are in place and responsibilities are clearly defined.

This role requires a keen eye for detail, proactive and hands on approach and operational knowledge of all hotel outlets. A CAN DO attitude, as well as, decision making skills, and the ability to work effectively in a collaborative environment to drive business growth and enhance the hotels brand visibility in a luxury market must be natural.

Effective presence during peak business times, at times when foot flow is high and any other times where an opportunity to make a quality connection with guests is present.

Strong attention to detail is present with regards to the overall Hotel presentation, internally and externally.

Meetings regarding guest satisfaction, service training, and other related meetings are well prepared for and attended.

Drive a great working environment for teams to thrive connect departments to create sense of one team.

Oversee night audit function and preparation of daily financial reports.

Prepare and submit statistical performance and forecast analysis and reports as required.

Use company systems and processes to maximise revenue. Develops plans to increase occupancy and ADR through walk-ins and upselling at the front desk

  • Ensure front office provides guests with prompt service and, professional attention and personal recognition.
  • Guest satisfaction data must be fully analysed, and plans developed and implemented to achieve established goals.

Ensures suitable and sufficient Health and Safety policies, procedures, trainings, and safe systems of work are implemented across the hotel.

Be an ambassador of professionalism during unexpected situations, when we all must pull together to get a task done.

Requirements and skills

  • Proven previous experience working in similar position in hotels
  • Strong organisation and multi-tasking skills
  • A keen eye for detail
  • Strong problem-solving and decision-making skills
  • Confidence interacting with guestsand team members
  • The ability to work independently
  • A positive mindset
  • A genuine passion for working in hospitality

Benefits

Collaborative and empowering team dynamics.

Pathways for promotions and growth within the brand.

Recognition and Rewards Program.

Access to an array of discounts via our Benefits Platform.

Comprehensive training through Certified Classroom and E-Learnings.

28 holidays annually, inclusive of 8 bank holidays. Additional holidays post 2-year tenure.

Health incentives: Cash-back on optical, dental, chiropractic, and physio services.

Concession on gym memberships.

Nutritious meals provided during shifts.

Complimentary dry-cleaning service for uniforms.

Inclusive pension schemes

Eligibility

Candidates must be authorised to live and work in the UK. Currently, visa sponsorship is not available for this role.

Equal Opportunity Employer

At Montcalm Collection, diversity and inclusion aren't just buzzwords. We genuinely value the unique perspectives each individual brings, regardless of gender, ethnicity, age, disability, or background. Our culture thrives on mutual respect, and we are dedicated to providing a workplace free from discrimination and prejudice.

Should this role resonate with your aspirations, please apply. If not shortlisted, we encourage you to explore other opportunities with us, either now or in the future.

Note: If you do not hear from us within 14 days, kindly consider your application as not shortlisted for this particular role.


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